Hamilton Care Ltd (20 010 932)

Report Upheld Charging 31-Mar-2022

Summary: Adverse Findings Notice issued because Hamilton Care Ltd failed to provide part of the recommendation to remedy a complaint by the Ombusman.

Worcestershire County Council (21 016 064)

Statement Closed after initial enquiries Assessment and care plan 31-Mar-2022

Summary: We will not investigate this complaint about the Council’s decision not to fund respite care for Mr X. That is because there is insufficient evidence of fault to warrant further investigation.

Birmingham City Council (21 017 229)

Statement Closed after initial enquiries Disabled facilities grants 31-Mar-2022

Summary: We will not investigate Mr X’s complaint about the outcome of his occupational therapy assessment in relation to his request for major adaptations to his home. This is because there is no sign of fault by the Council in how it carried out and decided the assessment.

Brighton & Hove City Council (21 017 269)

Statement Closed after initial enquiries Assessment and care plan 31-Mar-2022

Summary: We will not investigate this complaint about how the Council assessed Ms X's care and support needs. That is because there is insufficient evidence of fault in the Council’s actions to warrant further investigation.

Birmingham City Council (21 017 596)

Statement Closed after initial enquiries Safeguarding 31-Mar-2022

Summary: We will not investigate this complaint about how the Council responded to a safeguarding referral. This is because the Council has upheld most of the complaint and it is unlikely an investigation would achieve anything more. If the complainant thinks the Council is withholding information he is entitled to, then the Information Commissioner’s Office is the appropriate body to consider this issue.

London Borough of Brent (20 004 266)

Statement Upheld Other 30-Mar-2022

Summary: We found fault with the care and treatment provided to Mr B over the period June 2018 to May 2019. These faults caused avoidable distress and frustration to Ms B. We recommended an apology, service improvements and financial recompense to address this injustice

Bedford Borough Council (20 007 526)

Statement Upheld Assessment and care plan 30-Mar-2022

Summary: Ms X complains that she was billed for care that she did not receive and was not supported against financial abuse. There was fault by the Council because it did not include any contingency plan in Ms X’s care plan. The Council agreed a financial remedy to reflect the injustice caused to Ms X.

SNE Care Services Ltd (20 011 514)

Statement Upheld Domiciliary care 30-Mar-2022

Summary: Mr X complained the Care Provider, SNE Care Services consistently failed to provide adequate care for him and his son Mr Y. He said this caused him and Mr Y distress. The Care Provider was at fault when it sent carers to attend to Mr X and Mr Y who were late and changed appointments without forewarning. The Care Provider is also at fault for failing to take Mr X’s complaint through its complaints process. The Care Provider will provide Mr X with an apology and remind its staff of the importance of following its complaints procedure. The Care Provider will also provide training to its staff to ensure they complete records accurately and deliver a timely service.

London Borough of Bexley (21 007 746)

Statement Not upheld Safeguarding 30-Mar-2022

Summary: Miss X complained on behalf of her mother, Mrs Y, that the Council wrongly initiated a safeguarding enquiry because of non-payment of care home charges. Miss X says she tried to resolve the issue, but the Council did not properly communicate with her. Miss X says the Council’s actions caused avoidable stress and anxiety. We find no fault by the Council regarding this matter and have concluded our investigation.

Brighton & Hove City Council (21 008 114)

Statement Upheld Covid-19 30-Mar-2022

Summary: Mr B has complained about the care of his parents in a care home. We found fault in aspects of facilities and sensitivity shown around family bereavement which caused distress to Mr B and the Home has agreed to make apologies.