Bristol City Council (20 009 689)

Statement Closed after initial enquiries Other 08-Jan-2021

Summary: We cannot investigate Miss X’s complaint about damage caused to her property due to the disrepair of a neighbouring Council property as it is outside our legal remit.

Wigan Metropolitan Borough Council (20 008 621)

Statement Closed after initial enquiries Other 08-Jan-2021

Summary: We will not investigate Miss X’s complaint about the accuracy of information held by the Council. This is because the Information Commissioner’s Office is the appropriate body to consider Miss X’s complaint.

Wokingham Borough Council (19 021 213)

Statement Not upheld Leisure and culture 06-Jan-2021

Summary: Mr B complained that the Council had taken insufficient action to address problems of anti-social behaviour and dangerous parking when sports matches were played at his local park. He also complained that it had not adequately addressed his concerns about flooding of his garden. We have not found fault with the actions the Council took.

Hampshire County Council (20 008 511)

Statement Closed after initial enquiries Commercial and contracts 06-Jan-2021

Summary: We cannot investigate Mrs B’s complaint about the Council’s decision to cut funding for a service her school provides. That because we cannot investigate complaints from public bodies.

Oadby & Wigston Borough Council (20 007 697)

Statement Closed after initial enquiries Other 06-Jan-2021

Summary: We will not investigate Mr X’s complaint about work the Council carried out to his property. This is because we cannot consider complaints about a council when it is acting as a social landlord. We will not investigate the rest of Mr X’s complaint because it is about matters we have already considered.

Newark & Sherwood District Council (20 007 079)

Statement Closed after initial enquiries Councillor conduct and standards 05-Jan-2021

Summary: We will not investigate Mrs X’s complaint that the Council failed to deal appropriately with her complaint about the conduct of a parish councillor. The Council has not caused Mrs X injustice and it would not be a good use of limited public resources to investigate. We cannot investigate the actions of the parish councillor which are outside our jurisdiction.

Spelthorne Borough Council (20 007 754)

Statement Closed after initial enquiries Other 05-Jan-2021

Summary: Mr X complains the Council will not let him see an email, which Mr X considers to be malicious, sent to it by a neighbour. The Ombudsman will not investigate as this matter is best dealt with by the Information Commissioner’s Office.

North West Leicestershire District Council (20 006 594)

Statement Closed after initial enquiries Other 04-Jan-2021

Summary: We will not investigate Mrs X’s complaint about a Council employee verbally abusing her on a social media site. This is because there is no sign of fault in the Council’s handling of the matter and it is unlikely we would add to the response already provided by the Council’s investigation. Also, an investigation by the Ombudsman cannot achieve the outcomes Mrs X seeks.

Stoke-on-Trent City Council (20 006 829)

Statement Closed after initial enquiries Land 23-Dec-2020

Summary: The complainants, Mr B and Mrs C, believe the Council has prevented them erecting a fence to assist Mrs C’s mobility. The complaint is made too late and there is no good reason to exercise discretion to investigate it now.

Trafford Council (19 019 125)

Statement Upheld Land 22-Dec-2020

Summary: Mrs Y complains about the Council’s handling of a request for information required for a property sale and her complaint about this. The Ombudsman has found fault by the Council causing injustice. It has agreed to remedy this by paying Mrs Y £429.80 to reflect the additional costs, distress, time and trouble its faults caused her.