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Housing archive 2020-2021


Archive has 542 results

  • Kingston Upon Hull City Council (20 012 380)

    Statement Closed after initial enquiries Homelessness 31-Mar-2021

    Summary: We cannot investigate this complaint about the Council's failure to fulfil a statutory homeless duty and to provide services to
    Mr C 13 years ago. The complaint is late, with no good reason to consider it now, and we could not investigate effectively or achieve a meaningful result so long after the original events.

  • London Borough of Enfield (20 013 852)

    Statement Closed after initial enquiries Allocations 30-Mar-2021

    Summary: We will not investigate Mrs B's complaint about the Council's decision not to allow her to join the housing register. This is because an investigation is unlikely to find the Council's decision was affected by fault. An investigation into the additional matters Mrs B complains about is not justified.

  • St Albans City Council (20 012 052)

    Statement Closed after initial enquiries Allocations 30-Mar-2021

    Summary: We will not investigate this complaint about the Council's decision not to allow the complainant to join the housing register. This is because there is insufficient evidence of fault by the Council.

  • Gateshead Metropolitan Borough Council (20 008 214)

    Statement Closed after initial enquiries Allocations 30-Mar-2021

    Summary: We will not investigate this complaint about the time it is taking for the Council to offer the complainant a larger home. This is because there is insufficient evidence of fault by the Council.

  • Tandridge District Council (20 005 833)

    Statement Not upheld Homelessness 30-Mar-2021

    Summary: Miss X complained about the way the Council managed her Home Choice application for social housing. We found no evidence of fault.

  • Swale Borough Council (20 005 442)

    Statement Not upheld Allocations 29-Mar-2021

    Summary: Miss X complains about the way the Council handled her housing needs. She says this caused stress and anxiety, and meant she was off work sick and lost wages. The Ombudsman does not find the Council at fault for the way it decided Miss X's housing allocation banding. The Ombudsman has not investigated the other parts of Miss X's complaint because they are too old or are outside the Ombudsman's jurisdiction.

  • Newcastle-under-Lyme Borough Council (20 012 015)

    Statement Closed after initial enquiries Private housing 26-Mar-2021

    Summary: Miss X complained about the Council's failure to give her suitable protection as a tenant and serving a notice on her for failing to keep the premises in good repair. We will not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

  • North Hertfordshire District Council (20 004 511)

    Statement Not upheld Allocations 26-Mar-2021

    Summary: Mr X complained the Council failed to advise him of his right of review when it allocated him his current property and it has refused to allow him to join the housing register. The Council provided Mr X with information about his right of review and it was not at fault. There was no fault in the way the Council reached the decision not to accept Mr X on the housing register.

  • London Borough of Hammersmith & Fulham (20 012 001)

    Statement Closed after initial enquiries Allocations 25-Mar-2021

    Summary: We will not investigate Mr B's complaint about the way the Council dealt with his complaint about his transfer request. This is because the injustice he suffered because of the way the Council dealt with his complaint is not significant enough to justify our involvement.

  • Leicester City Council (19 010 975)

    Statement Upheld Homelessness 25-Mar-2021

    Summary: There was fault by the Council in a complaint alleging fault in its dealings with the complainant over housing matters. The Council agreed to provide a financial remedy to address the injustice suffered by the complainant.