Hartlepool Borough Council (18 015 426)

Statement Upheld Antisocial behaviour 30-Mar-2021

Summary: We upheld part of Mr X’s complaint about how the Council responded to his concerns about anti-social behaviour. There was no fault in the Council’s decision not to take further action about the anti-social behaviour. However, there were faults in its communication with Mr X and it failed to tell him about the Community Trigger. The Council agreed to share information about the Community Trigger with Mr X. It will also update us on its progress towards promoting use of the Community Trigger.

Dorset Council (20 005 219)

Statement Not upheld Other 29-Mar-2021

Summary: Mr X complained the Council failed to fulfil its public health and safety duties after he reported a dangerous structure in a public area. The Council was not at fault.

Horsham District Council (20 006 285)

Statement Not upheld Trees 29-Mar-2021

Summary: Mr X complained the Council failed to transfer a tree preservation order from a felled oak tree to a replacement sapling near his home. The Council was not at fault. The replacement sapling was planted under a condition of the Tree Preservation decision notice, which gave permission to fell the oak tree. The Council decided not to award the replacement sapling with a tree preservation order. There was no fault in that decision.

Kirklees Metropolitan Borough Council (20 008 250)

Statement Closed after initial enquiries Antisocial behaviour 29-Mar-2021

Summary: Mrs X complained about the Council’s failure to resolve noise problems which she reported about the flat below her. We will not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation. We cannot investigate related tenancy matters which she complained about because we have no jurisdiction to investigate social housing landlords.

London Borough of Harrow (20 011 721)

Statement Closed after initial enquiries Trees 29-Mar-2021

Summary: On the evidence currently available, we will not investigate Ms X’s complaint about the Council’s tree causing damage to her property. This is because it would be reasonable to expect Ms X to pursue this matter in court.

Durham County Council (20 012 243)

Statement Upheld Cemeteries and crematoria 29-Mar-2021

Summary: We will not investigate this complaint about a Council error concerning the purchase of burial plots in 2011. This is because the Council has provided a fair remedy.

Royal Borough of Windsor and Maidenhead Council (19 019 076)

Statement Upheld Refuse and recycling 26-Mar-2021

Summary: Mrs B complains the Council has repeatedly failed to collect her bins on the scheduled day and return them to the agreed location outside her house. Mrs B says she has experienced frustration and inconvenience due to this. The Ombudsman finds the Council at fault. To remedy the injustice Mrs B has experienced, the Council has agreed to apologise to Mrs X, make a payment to reflect the injustice caused and make certain service improvements.

West Lindsey District Council (20 006 845)

Statement Upheld Antisocial behaviour 26-Mar-2021

Summary: Mr B complains about the way the Council responded to his reports of noise nuisance from his neighbour. We find fault with the Council for failing to investigate Mr B’s complaint. This caused Mr B injustice. The Council agrees actions to remedy the injustice to Mr B.

Sheffield City Council (20 009 990)

Statement Closed after initial enquiries Drainage 26-Mar-2021

Summary: We will not investigate this complaint about the way the Council dealt with an issue regarding a septic tank. This is because the complaint has been made late.

Derby City Council (20 011 556)

Statement Closed after initial enquiries Trees 26-Mar-2021

Summary: We will not investigate this complaint about damage to the complainants car, caused by a branch falling from a tree. This is because the matter of liability can only be determined by insurers or the courts.