Birmingham City Council (20 003 154)

Statement Upheld Refuse and recycling 26-Jan-2021

Summary: Mrs X complains that although she should receive assisted collections, the Council has routinely failed to collect her recycling when collecting her neighbours’ recycling. The failings in the assisted collection service the Council provided to Mrs X amount to fault. This fault has caused Mrs X an injustice.

Woking Borough Council (20 004 568)

Statement Closed after initial enquiries Covid-19 26-Jan-2021

Summary: We will not investigate Mr X’s complaint that the Council failed to protect residents of his development from the risk of catching COVID-19. This is because it is unlikely we would find fault by the Council causing Mr X significant injustice.

Birmingham City Council (20 007 831)

Statement Closed after initial enquiries Other 26-Jan-2021

Summary: We will not investigate this complaint about street cleaning in the area near the complainant’s home. It is unlikely we would find evidence of recent fault causing injustice that would justify our involvement.

Cheshire East Council (20 009 220)

Statement Closed after initial enquiries Licensing 25-Jan-2021

Summary: We will not investigate this complaint about the Council’s decision not to refund a fee for a taxi vehicle inspection. This is because there is insufficient evidence of fault by the Council.

London Borough of Tower Hamlets (20 008 789)

Statement Closed after initial enquiries Covid-19 25-Jan-2021

Summary: We will not investigate Mr X’s complaint that the Council failed to consider its public sector equality duty when deciding to close a local park. This is because the decision did not cause Mr X significant injustice.

Sedgemoor District Council (20 008 933)

Statement Closed after initial enquiries Other 25-Jan-2021

Summary: We will not investigate this complaint that the Council wrongly removed the complainant’s car from a pub car park. This is because there is insufficient evidence of fault by the Council.

Swale Borough Council (20 008 841)

Statement Closed after initial enquiries Cemeteries and crematoria 22-Jan-2021

Summary: We will not investigate Mr X’s complaint about damage to a gravestone and the Council’s refusal to pay the cost of repairing it. This is because insurers and the courts are better placed to decide on matters of liability and payment of damages.

Royal Borough of Kingston upon Thames (20 008 848)

Statement Closed after initial enquiries Noise 22-Jan-2021

Summary: We will not investigate Miss X’s complaint the Council failed to take appropriate action in response to her reports of noise nuisance caused by a neighbour’s motorbike. This is because there is not enough evidence of fault by the Council to warrant an investigation.

London Borough of Waltham Forest (20 009 446)

Statement Closed after initial enquiries Trees 21-Jan-2021

Summary: We will not investigate Mr B’s complaint that the Council has failed to prune a tree which overhangs his garage. This is because it is unlikely an investigation would find the Council was at fault.

Tonbridge and Malling Borough Council (20 009 082)

Statement Closed after initial enquiries Refuse and recycling 20-Jan-2021

Summary: Mr X complains about the Council’s waste collection service. We will not investigate the complaint because it is unlikely we can add to the investigation already carried out by the Council and an investigation is unlikely to lead to a different outcome.