East Lindsey District Council (19 016 614)

Statement Not upheld Other 28-Jan-2021

Summary: Miss X says the Council has failed to act on her reports of odour and flies from a maggot farm near her home. We did not find any evidence of fault by the Council and therefore we have ended our consideration of this complaint.

Birmingham City Council (20 003 169)

Statement Upheld Refuse and recycling 28-Jan-2021

Summary: Miss X complained the Council failed to investigate or take appropriate action in relation to noise nuisance from refuse collection vehicles early in the morning which disturbed her sleep. The Council’s failure to investigate Miss X’s complaint of noise nuisance amounts to fault. This fault has caused Miss X an injustice.

London Borough of Bromley (19 018 082)

Statement Not upheld Pollution 28-Jan-2021

Summary: There was no fault by the Council in how it investigated reports of statutory nuisance, antisocial behaviour, and planning use on a site next to Mrs B’s home. There was no fault in the Council’s decision to restrict its service to not investigate recurring reports of these. It has continued to monitor the site and regularly reviews whether the restriction should stay in place.

London Borough of Bromley (19 019 030)

Statement Not upheld Pollution 28-Jan-2021

Summary: There was no fault by the Council in how it investigated reports of statutory nuisance, antisocial behaviour, and planning use on a site next to Mrs B’s home. There was no fault in the Council’s decision to restrict its service to not investigate recurring reports of these. It has continued to monitor the site and regularly reviews whether the restriction should stay in place.

London Borough of Hackney (19 020 025)

Statement Upheld Pollution 28-Jan-2021

Summary: Mr X complains about the Council’s handling of his reports about nuisance from communal lighting in flats near his home and the Council’s consideration of his subsequent complaints. We have found some evidence of fault by the Council and recommended it apologises to Mr X. The Council agreed. We do not consider the fault affected the Council’s decision the lighting does not amount to a statutory nuisance.

City of York Council (20 009 376)

Statement Closed after initial enquiries Drainage 28-Jan-2021

Summary: We will not investigate this complaint about Mr Y’s drainage problem. This is because it is reasonable to expect Mr Y to go to court to make a claim if he holds the Council responsible for the costs of the work.

Herefordshire Council (20 004 364)

Statement Closed after initial enquiries Trees 27-Jan-2021

Summary: We will not investigate this complaint alleging the Council failed to protect trees on the complainant’s property. There is insufficient injustice to warrant our involvement and is unlikely we can add to the Council’s investigation. Nor is further investigation likely to lead to a different outcome.

Epsom & Ewell Borough Council (20 005 515)

Statement Closed after initial enquiries Licensing 27-Jan-2021

Summary: We will not investigate this complaint that the Council will not give the complainant a full refund on a licence fee for a House of Multiple Occupation. This is because there is insufficient evidence of fault by the Council and the complainant could complain to the Information Commissioner.

East Hertfordshire District Council (20 009 314)

Statement Closed after initial enquiries Noise 27-Jan-2021

Summary: Mr X complained about the Council’s failure to deal with noise nuisance from a nearby business which he has complained about since 2014. We should not exercise discretion to investigate this complaint which was received outside the normal 12-month period for receiving complaints. Mr X’s current noise nuisance case is still being investigated by the Council.

City of Doncaster Council (19 013 619)

Statement Closed after initial enquiries Drainage 27-Jan-2021

Summary: We do not have reason to investigate this complaint about the Council’s failure to challenge the flood defence works Sheffield City Council carried out a few years ago, due to their likely impact on flood risk in the Doncaster area. This is because we are unlikely to find evidence of fault by the Council regarding this matter.