Tameside Metropolitan Borough Council (20 009 356)

Statement Closed after initial enquiries Trading standards 03-Feb-2021

Summary: Mr and Ms X complain about the Council’s decision not to prosecute a builder who they are in dispute with. We will not investigate the complaint because we are unlikely to find evidence of fault by the Council.

Basingstoke & Deane Borough Council (20 009 468)

Statement Closed after initial enquiries Other 03-Feb-2021

Summary: We will not investigate this complaint about an incident which occurred while someone was filming. This is because there is insufficient evidence of injustice.

Colchester City Council (20 009 645)

Statement Closed after initial enquiries Trees 03-Feb-2021

Summary: We will not investigate this complaint about the Council’s decision not to prune a tree. This is because there is insufficient evidence of fault by the Council.

Woking Borough Council (19 019 124)

Statement Not upheld Antisocial behaviour 02-Feb-2021

Summary: Mrs D says the Council failed to properly investigate her reports of noise nuisance and anti-social behaviour. The Ombudsman has not found evidence of fault. He has completed the investigation and not upheld the complaint.

Bedford Borough Council (20 009 843)

Statement Closed after initial enquiries Refuse and recycling 02-Feb-2021

Summary: We will not investigate this complaint that the Council says the complainant must have a bin for his recycling and will not provide him with sacks. This is because there is insufficient evidence of fault by the Council.

Exeter City Council (19 014 539)

Statement Upheld Noise 01-Feb-2021

Summary: The complainants complain about the Council’s approach to a noise problem from their upstairs neighbour’s flat. They say the Council’s poor handling of the case, including, wrongly revoking a Home Improvement Notice, caused them significant distress. They also complain about the way the Council approached their complaints about their neighbour’s property management. We find the Council was not at fault for revoking the Home Improvement Notice but is at fault for failing to investigate if the Home Improvement Notice had been complied with after evidence suggested it had not. While the Council was initially helpful, there is also some fault in the general way the Council approached the complaint. We have made recommendations with the aim of providing some resolution.

Chorley Borough Council (19 020 549)

Statement Closed after initial enquiries Cemeteries and crematoria 01-Feb-2021

Summary: Mrs X complained about the Council’s failure to take action after a name was removed from a relative’s gravestone. We should not investigate this complaint. This is because it is unlikely that we could achieve any outcome or suitable remedy for the complainant.

Norwich City Council (20 009 069)

Statement Closed after initial enquiries Trees 01-Feb-2021

Summary: Mr X complains about matters relating to the Council’s decision to allow the felling of a well-known tree in his locality. We will not investigate the complaint because there are insufficient grounds to warrant an investigation.

Birmingham City Council (20 004 061)

Statement Upheld Refuse and recycling 29-Jan-2021

Summary: Miss X complained the Council consistently failed to collect her household waste on the scheduled day after she moved into her property in the summer of 2020. The Council’s repeated failure to collect Miss X’s household waste on the scheduled day, or in a timely manner when collections were missed, amounts to fault. This fault caused Miss X an injustice.

Rugby Borough Council (20 009 362)

Statement Closed after initial enquiries Drainage 29-Jan-2021

Summary: We will not investigate this complaint. This is because we will not investigate a complaint which we have already considered and there is another body better placed to consider the rest of Mr Y’s complaint.