London Borough of Newham (20 010 927)

Statement Closed after initial enquiries Licensing 09-Feb-2021

Summary: We will not investigate Ms A’s complaint about the Council’s licensing and planning processes as there is not enough evidence of fault causing her significant injustice so an investigation is not warranted.

Birmingham City Council (20 004 441)

Statement Upheld Refuse and recycling 09-Feb-2021

Summary: Mrs X complains that although she should receive assisted collections, the Council routinely fails to collect her household waste and recycling when collecting her neighbours’ bins. The Council’s repeated failings in the assisted collection service it provided to Mrs X amount to fault. This fault has caused Mrs X an injustice.

Wycombe District Council (19 019 136)

Statement Not upheld Refuse and recycling 09-Feb-2021

Summary: There is no fault in the assisted refuse collection service offered to a householder because of her disability. The Council collects rubbish from her front door weekly and the recycling every two weeks. It has missed two collections over the past year, but has revisited quickly when told.

London Borough of Southwark (19 019 659)

Statement Not upheld Licensing 09-Feb-2021

Summary: Mr B complained about the Council’s handling of his street trading licence applications. He also complained that the Council failed to respond to his complaint in accordance with its complaints procedure. We do not uphold Mr B’s complaint.

Cambridge City Council (19 020 398)

Statement Not upheld Noise 09-Feb-2021

Summary: Ms D complains the Council failed to deal effectively with noise nuisance and anti-social behaviour from her downstairs neighbour. We have found no fault by the Council.

Dorset Council (20 001 204)

Statement Upheld Licensing 09-Feb-2021

Summary: There was fault by the Council in its handling of a park home site licence, because of a single potential licence breach which it did not properly follow up. This has caused an injustice to the complainants, which it has agreed to remedy. However, there is no evidence of fault in the other numerous issues raised by the complainants about site licensing. The Council was also at fault for wrongly telling the complainants it had not identified any breaches of the site licence, but this did not cause a significant injustice.

London Borough of Redbridge (20 009 498)

Statement Closed after initial enquiries Refuse and recycling 09-Feb-2021

Summary: We will not investigate this complaint about difficulties with the clinical waste service. This is because the Council has provided a fair response and there is insufficient evidence of injustice. In addition, part of the complaint is late.

Basingstoke & Deane Borough Council (20 004 396)

Statement Not upheld Noise 08-Feb-2021

Summary: Miss X complains that the Council has failed to act on her reports of nuisance and anti-social behaviour from her neighbours. She also complains that the Council has unfairly restricted her contact with officers. Miss X says she feels mentally abused by the Council and her neighbours, distressed, and traumatised. The Ombudsman does not find the Council at fault.

Birmingham City Council (20 009 604)

Statement Closed after initial enquiries Refuse and recycling 08-Feb-2021

Summary: We will not investigate this complaint about a missed bin collection because there is insufficient evidence of injustice.

London Borough of Hackney (19 003 081)

Statement Upheld Licensing 05-Feb-2021

Summary: Mr X, a landlord, complains the Council’s selective licensing scheme terms were wrong. He said he was put to time and trouble, the Council delayed responding and did not alter its terms. We find the Council was at fault. It has agreed a remedy.