Royal Borough of Kensington & Chelsea (20 009 638)

Statement Closed after initial enquiries Refuse and recycling 23-Feb-2021

Summary: We will not investigate Mr X’s complaint about the Council’s arrangements for collecting commercial waste. This is because there is not enough evidence of fault by the Council or that Mr X has been caused any personal injustice.

Trafford Council (20 009 939)

Statement Closed after initial enquiries Refuse and recycling 23-Feb-2021

Summary: Miss X complains about missed waste collections by the Council. Miss X says this is impacting on her as she has to dispose of the waste herself. We will not investigate as there is insufficient evidence of a significant injustice to Miss X and we cannot add to what the Council has already said.

Ely Internal Drainage Board (20 010 370)

Statement Closed after initial enquiries Drainage 23-Feb-2021

Summary: Mr X complains about the Board’s decision not to reduce his drainage rate charge to nil. We will not investigate the complaint because the complaint is a late complaint, we are unlikely to find evidence of fault and we cannot achieve the outcome Mr X seeks.

Solihull Metropolitan Borough Council (20 008 694)

Statement Closed after initial enquiries Trees 22-Feb-2021

Summary: We will not investigate Mr C’s complaint about the Council’s failure to maintain a tree close to his property. This is because it is unlikely that we would find fault.

Solihull Metropolitan Borough Council (20 010 352)

Statement Closed after initial enquiries Cemeteries and crematoria 22-Feb-2021

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to issue a credit note in relation to burial fees. This is because there is not enough evidence of fault by the Council.

Brighton & Hove City Council (20 009 838)

Statement Closed after initial enquiries Refuse and recycling 22-Feb-2021

Summary: Mr X complains the Council repeatedly failed to collect his refuse. We will not investigate this complaint. The issues now appear to be resolved. Further investigation is unlikely to lead to a different outcome.

Birmingham City Council (20 004 627)

Statement Upheld Refuse and recycling 19-Feb-2021

Summary: Mr X complains the Council has repeatedly failed to collect his household waste or recycling on the scheduled day or in a timely manner when collections are missed. The Council’s repeated failure to collect the household waste and recycling from Mr X’s street amounts to fault. This fault has caused Mr X an injustice.

Northampton Borough Council (20 010 463)

Statement Closed after initial enquiries Refuse and recycling 19-Feb-2021

Summary: We will not investigate Mr C’s complaint about the quality of street cleaning in his local area. This is because we are unlikely to find fault with how the Council has dealt with the matter.

Castle Point Borough Council (20 010 249)

Statement Closed after initial enquiries Licensing 19-Feb-2021

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his complaint against a local taxi company. This is because the Council’s actions did not cause Mr X significant personal injustice for which we would recommend a remedy.

Transport for London (19 020 837)

Statement Upheld Licensing 18-Feb-2021

Summary: The Ombudsman found fault by Transport for London on Mr W’s complaint of it delaying processing his application for a private hire driver’s licence. It should have sent his driver’s badge along with the replacement licence when told he had not received its previous letter or taken steps to clarify whether he had received it. It delayed sending the replacement badge by a further 3 months. The agreed action remedies the injustice caused.