Archive has 669 results
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Statement Not upheld School transport 05-Mar-2021
Summary: the complainant complained the Council failed to properly consider her application for free home to school transport when her daughter gained a place at a grammar school through an admissions appeal. The Council says it and the school transport appeal panel considered the appeal properly but could not grant free school transport under its policy. We found the Council and its appeal panel acted without fault.
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Statement Upheld Special educational needs 05-Mar-2021
Summary: Miss X says the Council has paid an insufficient sum to remedy its fault in relation to her son’s education and that it is still failing to provide him with a suitable education. The Council was previously at fault and caused injustice but there is no evidence of further fault. The remedy previously provided was sufficient.
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Sheffield City Council (20 007 278)
Statement Upheld School admissions 05-Mar-2021
Summary: Mr D complains about an unsuccessful admissions appeal. We uphold the complaint, there is fault with the way the appeal was conducted by the panel members. This causes uncertainty as the outcome of the appeal might otherwise have been different. The Council has agreed to arrange and hold a fresh appeal.
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Suffolk County Council (20 003 644)
Statement Not upheld Special educational needs 05-Mar-2021
Summary: Mr L complains the Council failed to consider his allegations of a lack of safeguarding at his son’s school or to make provision when Mr L withdrew him from that school. Mr L says his son was unable to take advantage of the services specified in his Education, Health and Care Plan. Mr L also says he was caused time, trouble and distress by the Council’s actions. Investigation into this complaint has been discontinued.
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Essex County Council (20 002 386)
Statement Not upheld School transport 05-Mar-2021
Summary: Mrs X complained about the Council’s decision to withdraw an offer of home to school transport when she accepted a place for her daughter at a school further away than the school where it first offered her a place. Mrs X then took up the place at the first school and the Council reinstated the transport offer. We have discontinued our investigation as it would not achieve any useful outcome for Mrs X and her daughter.
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Cumbria County Council (19 011 568)
Statement Upheld Special educational needs 05-Mar-2021
Summary: Mrs D complains about matters relating to her son’s Education, Health and Care Plan. There was fault by the Council. It should apologise and make a payment to Mrs D to acknowledge the uncertainty caused.
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Warwickshire County Council (20 003 318)
Statement Upheld School transport 04-Mar-2021
Summary: Miss X complained about the Council's decision that her child was not eligible for free school transport. Miss X said this meant she had to pay for transport. The Council was at fault for failing to properly consider whether it was appropriate for Miss X to accompany her child. The Council has agreed to reconsider its decision and amend its policy.
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Hampshire County Council (20 000 674)
Statement Upheld Special educational needs 04-Mar-2021
Summary: the Council was at fault in failing to ensure education and special educational provision was made for X between January and March 2020, in delaying issuing the decision of the annual review that took place in June 2019 by eight months and in its poor handling of Ms B’s complaint from September 2019. The Council will apologise, make a payment to recognise the impact of the missed provision and take action to ensure the identified fault does not occur again in future.
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Telford & Wrekin Council (20 011 991)
Statement Closed after initial enquiries School admissions 03-Mar-2021
Summary: We will not investigate Miss X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel, and so we cannot question the merits of its decision.
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Reading Borough Council (20 012 331)
Statement Closed after initial enquiries School admissions 03-Mar-2021
Summary: Mr X complained the Council denied his request to change a school preference and this was unfair. We will not investigate as there has been no significant injustice caused to justify an investigation.