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Education archive 2020-2021


Archive has 670 results

  • Leicestershire County Council (20 006 051)

    Statement Upheld School transport 31-Mar-2021

    Summary: Miss X complained the Council changed her son Y's, who has special educational needs school transport arrangements without giving her notice. She also complained the Council failed to respond to the complaints she raised about this within the required timescales. She said this situation caused her stress and led to Y losing out on 10 weeks of school. The Council was at fault when it did not give Mrs X enough notice of its intention to change Y's travel arrangements. This likely caused her distress. The Council has agreed to address the injustice to Mrs X by reminding its staff of the importance of giving service users reasonable notice of changes to transport arrangements. The Council was also at fault when it delayed carrying out a risk assessment for Y, but Y did not sustain an injustice because of this.

  • London Borough of Haringey (20 012 416)

    Statement Closed after initial enquiries Special educational needs 31-Mar-2021

    Summary: We will not investigate Ms X's complaint that the Council held a review of her son's Education Health and Care Plan without either of them present. There is not enough evidence of fault or injustice to warrant investigation.

  • Derby City Council (20 004 972)

    Statement Upheld Special educational needs 31-Mar-2021

    Summary: Mrs X complained the Council repeatedly delayed in finalising her son, Mr Y's, Educational Health and Care Plan which led to him missing out on provision he needed to progress at school. Mrs X also complained the Council did not plan for Mr Y's transition from school to adulthood. Mrs X said the Council's actions have negatively affected Mr Y's educational development and caused her and her family stress and upset. The Council was at fault when it delayed completing the Plan within the required statutory timescales, leading to frustration for Mrs X. The Council has agreed to provide an apology and take action to ensure it keeps to statutory timescales in future.

  • London Borough of Sutton (20 012 342)

    Statement Closed after initial enquiries Special educational needs 31-Mar-2021

    Summary: We will not investigate Mrs X's complaint that the Council failed to meet her son's special educational needs. There is insufficient evidence of fault to warrant investigation in the matters that are within our jurisdiction. Mrs X has also used her right to appeal against the Council's decisions to the Special Educational Needs and Disability Tribunal. We are unable to consider what her son's needs are and how the Council arrived at its decisions about them.

  • Leicestershire County Council (20 007 104)

    Statement Not upheld School transport 30-Mar-2021

    Summary: Mrs X complains that the Council wrongly refused her child a fare-paying place on a school bus. Mrs X's child now has a place on the bus. We have discontinued out investigation because it is unlikely further investigation would lead to a different outcome.

  • London Borough Of Barnet (20 012 346)

    Statement Closed after initial enquiries COVID-19 30-Mar-2021

    Summary: We cannot investigate this complaint about a school's decision to refuse face to face schooling for the complainants daughter. This is because the actions of schools are out of our jurisdiction and the courts have said that we cannot investigate a complaint about any action by a council, concerning a matter which is itself out of our jurisdiction.

  • Lancashire County Council (20 007 359)

    Statement Not upheld School admissions 29-Mar-2021

    Summary: Ms X complained the school admissions appeal panel failed to properly consider her appeal for her child to attend year 1 at the school. There was no fault in the way the panel considered the appeal.

  • Lancashire County Council (20 007 356)

    Statement Not upheld School admissions 29-Mar-2021

    Summary: Ms X complained the school admissions appeal panel failed to properly consider her appeal for her child to attend year 1 at the school. There was no fault in the way the panel considered the appeal.

  • Kent County Council (20 004 127)

    Statement Upheld Special educational needs 29-Mar-2021

    Summary: Miss B complained the Council failed to provide solo school transport as it agreed to do, failed to provide her with support when she homeschooled her daughter, delayed increasing her daughter's education provision, recorded inaccurate comments about her mental health in an assessment and wrongly said her daughter was not entitled to services from the disabled children's team. The Council's communications around the outcome of the transport appeal were poor and its complaint response contained incorrect information about her daughter's entitlement to services from the disabled children's team. That caused Miss B frustration. An apology is satisfactory remedy. There is no fault in the remainder of the complaint.

  • Cheshire East Council (20 009 457)

    Statement Closed after initial enquiries Special educational needs 29-Mar-2021

    Summary: We will not investigate Mrs Q's complaint about special educational needs provision for children in Cheshire East Council's area. This is because Mrs Q's injustice is not significant enough to justify our involvement, nor will further investigation lead to a different outcome. And we cannot investigate what happened in Mrs Q's children's school.