Hampshire County Council (19 010 890)

Report Upheld Special educational needs 24-Mar-2021

Summary: Mrs Y complained the Council delayed issuing an amended Education, Health and Care Plan (EHC Plan) for her son, Z, and failed to provide him with suitable education while it found a new placement.

St Olave's and St Saviour’s Grammar School (19 016 404)

Report Upheld School admissions 23-Mar-2021

Summary: Mr B complained about various matters related to his son’s application for a place in the sixth form at St Olave’s and St Saviour’s Grammar School. The main areas of his complaint related to the way in which the admissions authority decided not to honour its conditional offer of a place after his son achieved a slightly lower grade in a GCSE subject that he did not intend studying at A Level, and the independent appeal panel’s handling of his son’s subsequent appeal against that decision.

London Borough of Redbridge (20 001 201)

Report Upheld Special educational needs 15-Mar-2021

Summary: We are issuing this report because the Council failed to comply with an agreed recommendation to provide one of the remedies from a previous complaint Mr X made to us.

Derbyshire County Council (20 000 611)

Report Upheld Special educational needs 22-Feb-2021

Summary: Ms X complained the Council delayed carrying out her son’s annual review, issuing his final amended Education, Health and Care (EHC) Plan and consulting with secondary schools.

Leicestershire County Council (19 017 034)

Report Upheld Alternative provision 16-Feb-2021

Summary: Miss Y complained the Council failed in its duty to provide suitable full-time education to her daughter, W, when they moved to a new house.

London Borough of Redbridge (19 000 964)

Report Upheld Special educational needs 12-Feb-2021

Summary: Mrs C complained on behalf of her son Z, that the Council failed to ensure Z received suitable full-time education and Special Educational Needs (SEN) provision after it concluded he was unable to attend school for health reasons. Mrs C says that upon Z’s return to school, the Council continued to fail to provide the SEN provision.

Cornwall Council (19 008 091)

Report Upheld Alternative provision 21-Jan-2021

Summary: Mr F’s son, B, suffers from anxiety. Mr F complained the Council did not provide education for B when he was unable to attend school due to illness. B missed education because of a flaw in the service designed by the Council to fulfil its duties to children unable to attend school. The Council “outsourced” its responsibilities to schools and did not retain sufficient oversight and control. This meant the Council was either unaware or not in a position to act when things went wrong.  The Council relied on B’s school to make decisions about B’s education. When attempts to secure B’s return to school failed, the Council should have arranged suitable education for him. The service designed by the Council failed. B was without education for four months as a result.

Somerset County Council (18 010 275)

Report Upheld Special educational needs 08-Jan-2021

Summary: Ms X complains of failures by the Council to meet her son, Mr Z’s special educational and care needs, causing significant distress to her family. While there was no fault in the SEN matter, the Council failed to properly consider the safeguarding risks to Mr Z’s younger siblings repeatedly raised by Ms X. This went on for almost three years, causing her distress and leading to the younger siblings suffering repeated unprovoked violent assaults by Mr Z, who was much larger than them, as well as fear of further attacks.

Nottingham City Council (18 018 188)

Report Upheld School transport 10-Nov-2020

Summary: Miss B complains that; the Council unreasonably refused to provide home to school transport for her son C to his previous school and the special academy for pupils with moderate learning difficulties named in his Education Health and Care Plan (EHCP); the Council failed to take proper account of the difficulty C has walking long distances due to his hypermobility, or his diagnoses of autism, attention deficit hyperactivity disorder (ADHD) and oppositional defiant disorder (ODD) which make it difficult for him to use regular public transport; as a result, in order to get C to and from school, she has had to pay £400 a month to take C in a private taxi; this put her into debt on her utility bills and she was no longer able to afford the cost of a taxi for C; and  this in turn has severely affected his school attendance and his social and educational development.

Surrey County Council (19 016 358)

Report Upheld School transport 04-Nov-2020

Summary: Mrs X complains the Council failed to tell her she had to apply for post 16 transport for her son, Y, causing her financial loss and Y to miss the start of school.