Education archive 2020-2021


Archive has 669 results

  • London Borough of Haringey (20 012 416)

    Statement Closed after initial enquiries Special educational needs 31-Mar-2021

    Summary: We will not investigate Ms X’s complaint that the Council held a review of her son’s Education Health and Care Plan without either of them present. There is not enough evidence of fault or injustice to warrant investigation.

  • Derby City Council (20 004 972)

    Statement Upheld Special educational needs 31-Mar-2021

    Summary: Mrs X complained the Council repeatedly delayed in finalising her son, Mr Y’s, Educational Health and Care Plan which led to him missing out on provision he needed to progress at school. Mrs X also complained the Council did not plan for Mr Y’s transition from school to adulthood. Mrs X said the Council’s actions have negatively affected Mr Y’s educational development and caused her and her family stress and upset. The Council was at fault when it delayed completing the Plan within the required statutory timescales, leading to frustration for Mrs X. The Council has agreed to provide an apology and take action to ensure it keeps to statutory timescales in future.

  • Leicestershire County Council (20 006 051)

    Statement Upheld School transport 31-Mar-2021

    Summary: Miss X complained the Council changed her son Y’s, who has special educational needs school transport arrangements without giving her notice. She also complained the Council failed to respond to the complaints she raised about this within the required timescales. She said this situation caused her stress and led to Y losing out on 10 weeks of school. The Council was at fault when it did not give Mrs X enough notice of its intention to change Y's travel arrangements. This likely caused her distress. The Council has agreed to address the injustice to Mrs X by reminding its staff of the importance of giving service users reasonable notice of changes to transport arrangements. The Council was also at fault when it delayed carrying out a risk assessment for Y, but Y did not sustain an injustice because of this.

  • London Borough of Sutton (20 012 342)

    Statement Closed after initial enquiries Special educational needs 31-Mar-2021

    Summary: We will not investigate Mrs X’s complaint that the Council failed to meet her son’s special educational needs. There is insufficient evidence of fault to warrant investigation in the matters that are within our jurisdiction. Mrs X has also used her right to appeal against the Council’s decisions to the Special Educational Needs and Disability Tribunal. We are unable to consider what her son’s needs are and how the Council arrived at its decisions about them.

  • Leicestershire County Council (20 007 104)

    Statement Not upheld School transport 30-Mar-2021

    Summary: Mrs X complains that the Council wrongly refused her child a fare-paying place on a school bus. Mrs X’s child now has a place on the bus. We have discontinued out investigation because it is unlikely further investigation would lead to a different outcome.

  • London Borough Of Barnet (20 012 346)

    Statement Closed after initial enquiries Covid-19 30-Mar-2021

    Summary: We cannot investigate this complaint about a school’s decision to refuse face to face schooling for the complainants daughter. This is because the actions of schools are out of our jurisdiction and the courts have said that we cannot investigate a complaint about any action by a council, concerning a matter which is itself out of our jurisdiction.

  • Essex County Council (20 002 815)

    Statement Upheld School transport 29-Mar-2021

    Summary: Miss X complained that the Council failed to provide suitable home to school transport for her son and did not consider her appeal properly. We find that the Council was at fault in the way it considered her appeal. It has agreed to give her an opportunity to make another appeal including the chance to present her case in person. It will also review of the wording of its school transport policy on involving parents in making the transport arrangements.

  • Kent County Council (20 004 127)

    Statement Upheld Special educational needs 29-Mar-2021

    Summary: Miss B complained the Council failed to provide solo school transport as it agreed to do, failed to provide her with support when she homeschooled her daughter, delayed increasing her daughter’s education provision, recorded inaccurate comments about her mental health in an assessment and wrongly said her daughter was not entitled to services from the disabled children’s team. The Council’s communications around the outcome of the transport appeal were poor and its complaint response contained incorrect information about her daughter’s entitlement to services from the disabled children’s team. That caused Miss B frustration. An apology is satisfactory remedy. There is no fault in the remainder of the complaint.

  • North East Lincolnshire Council (20 005 259)

    Statement Upheld Special educational needs 29-Mar-2021

    Summary: Mr and Mrs B complain about the way the Council handled the provision of social care support for their daughter. There was fault by the Council that caused injustice to Miss Y and Mr and Mrs B. It will apologise and make a payment to them.

  • Hertfordshire County Council (20 005 312)

    Statement Upheld Special educational needs 29-Mar-2021

    Summary: There was fault by the Council in the way it handled an EHC assessment and in failing to secure provision in an EHC plan. This caused Y to miss out on special educational provision at an important stage of his development. The Council will apologise, pay the complainants £3000, and make service improvements.

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