Suffolk County Council (20 009 934)

Statement Closed after initial enquiries Looked after children 22-Feb-2021

Summary: We cannot investigate Mr X’s complaint about the level of contact he gets with his children. The Court decided this.

Kent County Council (20 009 959)

Statement Closed after initial enquiries Disabled children 22-Feb-2021

Summary: The Ombudsman will not investigate Mr C’s complaint that the Council is at fault in declining his application for a Blue Badge for his disabled son. This is because it is unlikely we would identify fault on the Council’s part.

Portsmouth City Council (20 010 113)

Statement Closed after initial enquiries Child protection 22-Feb-2021

Summary: We will not investigate Miss B’s complaint that the Council has been at fault in the way it has treated her and her family. This is because the complaint is late, and it is unlikely investigation would add anything significant to the responses the Council has already made.

London Borough Of Barnet (19 013 618)

Statement Upheld Disabled children 22-Feb-2021

Summary: Mr and Mrs B complained about the actions taken by the Council in respect of complaints about the care and support provided to their son (Z) by Children’s Services. We found the Council delayed in the completing the complaints process. It also delayed in progressing the assessment and planning process for Z. This caused frustration, distress and uncertainty to Mr and Mrs B and Z. The Council has agreed to pay the family £800.

Kirklees Metropolitan Borough Council (20 010 135)

Statement Closed after initial enquiries Child protection 22-Feb-2021

Summary: We will not investigate Mr X’s complaint about a children services assessment as it is unlikely we would achieve a significantly different outcome than already achieved through the Council’s children social care complaints process.

Suffolk County Council (20 004 045)

Statement Not upheld Other 19-Feb-2021

Summary: Mr F complains about his dealings with the Council in connection with the care of his young son, B. The Council has proposed an investigation by an independent investigator under special procedures for investigating complaints about children’s services. The investigation would focus on the needs of Mr F’s son. This is a good way forward.

Wirral Metropolitan Borough Council (20 001 475)

Statement Closed after initial enquiries Child protection 19-Feb-2021

Summary: We will not investigate Miss B’s complaint that the Council was at fault in producing an inaccurate assessment, and in disclosing her personal information. This is because the Information Commissioner is better placed than the Ombudsman to consider the matters Miss B has raised.

Leicester City Council (20 009 867)

Statement Closed after initial enquiries Other 19-Feb-2021

Summary: We cannot investigate Miss X’s complaint about her daughter’s adoptive parents failing to adhere to court orders because it lies outside our jurisdiction. This is because this is a matter that has been considered in court proceedings and it is for the courts to decide if the orders have been breached.

Warwickshire County Council (20 010 812)

Statement Closed after initial enquiries Child protection 19-Feb-2021

Summary: We cannot investigate this complaint about care proceedings brought by the Council as the law prevents us from investigating complaints about matters which have been considered by the court.

Essex County Council (20 002 897)

Statement Upheld Friends and family carers 17-Feb-2021

Summary: Ms X complained the Council failed to complete a Parent Carers Needs Assessment after she asked it for support with her son, Y. We found the Council was at fault. That has caused Ms X avoidable frustration. The Council has agreed to assess Ms X and Y and apologise for not completing the assessment when she initially asked for support. It will also pay her £150 to remedy any injustice caused.