London Borough of Redbridge (20 003 902)

Statement Not upheld Child protection 11-Mar-2021

Summary: Mr X complained about inaccuracies and bias contained within a Child and Family Assessment and related issues. We do not find the Council to be at fault.

Staffordshire County Council (20 009 952)

Statement Closed after initial enquiries Other 11-Mar-2021

Summary: We will not investigate Mr X’s complaint about the actions of a social worker in writing a court report. These matters are not separable from those that have been heard in court, or in respect of which Mr X has a right to go to court it would be reasonable to use.

Sefton Metropolitan Borough Council (20 010 657)

Statement Closed after initial enquiries Other 11-Mar-2021

Summary: We cannot investigate Mr and Mrs B’s complaint that the Council has failed to take action in response to their complaint about a member of its staff. This is because the action they complained about does not relate to the delivery of the Council’s functions, and the outcome they want relates to its role as an employer.

Hampshire County Council (20 011 198)

Statement Closed after initial enquiries Other 11-Mar-2021

Summary: We will not investigate Mr X’s complaint about data sharing and an officer’s professionalism. There are other bodies better placed to consider these issues.

Suffolk County Council (20 011 419)

Statement Closed after initial enquiries Other 11-Mar-2021

Summary: We cannot investigate Mr B’s complaint about a report produced by the Council for use in private law proceedings. By law, we cannot consider matters relating to court reports.

Rotherham Metropolitan Borough Council (19 016 642)

Statement Not upheld Friends and family carers 10-Mar-2021

Summary: Ms X complains that the Council failed to fulfil its promise of financial support after she obtained a Special Guardianship Order. She also complains that the Council refused to allow her to change her social worker. There is no fault by the Council.

Nottinghamshire County Council (20 004 405)

Statement Not upheld Other 10-Mar-2021

Summary: Mr C complained the Council failed to ensure a stage three panel had the relevant information before it reached its conclusions on his complaint. There is no fault in how the stage three panel considered the complaint.

Halton Borough Council (20 001 737)

Statement Upheld Other 10-Mar-2021

Summary: Mrs D complained about the Council’s involvement with her family after an incident of domestic violence. We find the Council was at fault when it wrongly told Mrs D’s husband that he could not return home. The Council also failed to explain the purpose of Child in Need meetings, delayed providing her with a document after repeated requests, delayed dealing with her complaint and failed to consider her complaint under the statutory complaints procedure. The Council has agreed to our recommendations to remedy the injustice caused.

Essex County Council (20 010 323)

Statement Closed after initial enquiries Child protection 10-Mar-2021

Summary: I will not investigate this complaint about what happened when the complainant was taken into care in 1974. This is because the complaint is late and there are no good reasons to exercise the Ombudsman’s discretion to investigate it now.

City of York Council (20 010 551)

Statement Closed after initial enquiries Child protection 10-Mar-2021

Summary: I will not investigate this complaint about the way in which the Council dealt with safeguarding concerns raised by the complainant in relation to his children. This is because we are unlikely to be able to add anything further to the Council’s response to the complaint. The remedy offered is within our guidelines.