Hampshire County Council (20 009 708)

Statement Closed after initial enquiries Friends and family carers 17-Feb-2021

Summary: We will not investigate Mr X’s complaint about social care failings in dealing with his family. These matters are historic and there is no good reason to investigate them.

Kingston Upon Hull City Council (20 010 101)

Statement Closed after initial enquiries Other 17-Feb-2021

Summary: We will not investigate Mr X’s complaint about misconduct by the Council. This is not separable from matters concerning his child’s contact and residence subject to court proceedings. He has a right to return to court it would be reasonable to use.

Nottingham City Council (20 010 250)

Statement Closed after initial enquiries Child protection 17-Feb-2021

Summary: We will not investigate Miss X’s complaint about residence and contact arrangements for her children. This matter was decided by a court and Miss X has a right to return to court it would be reasonable to use.

City of Doncaster Council (20 004 554)

Statement Closed after initial enquiries Other 16-Feb-2021

Summary: Miss X complains about the Council’s response to her complaints about a third party. The Ombudsman will not investigate as we have not seen evidence of fault in the Council’s actions.

Hertfordshire County Council (20 010 308)

Statement Closed after initial enquiries Other 15-Feb-2021

Summary: We cannot investigate Mr B’s complaint that the Council provided false and misleading information to the Family Court. This is because the complaint concerns evidence provided to a court.

London Borough of Tower Hamlets (19 020 898)

Statement Not upheld Child protection 15-Feb-2021

Summary: Mr X complains about the Council’s decision to put his son on a child protection plan and about its failure to follow correct appeal processes. The Council is not at fault.

Kent County Council (19 011 105)

Statement Upheld Child protection 12-Feb-2021

Summary: Mr X says the Council did not properly investigate his reports of domestic abuse/neglect involving the mother of his children. He also says the officers who handled the matter and his subsequent complaint were racially biased against him. There was fault in the Council’s investigation of Mr X’s complaint of racial bias. The Council agreed a financial remedy to address the injustice suffered by Mr X.

Knowsley Metropolitan Borough Council (19 018 842)

Statement Upheld Child protection 12-Feb-2021

Summary: the complainant complained the Council failed to properly investigate a safeguarding referral resulting in him spending time away from his family damaging family relationships. The Council accepts it acted with fault and offered an apology and payment of £250. We found the Council acted with fault and recommended an increased remedy of £750.

Surrey County Council (20 000 624)

Statement Upheld Child protection 12-Feb-2021

Summary: There is no evidence of fault in how the Council’s Local Authority Designated Officer (LADO) dealt with an investigation after an incident at the school Mrs C manages. There was fault in how it communicated with her, but it has already provided a suitable remedy for this.

Cheshire West & Chester Council (20 011 529)

Statement Closed after initial enquiries Child protection 11-Feb-2021

Summary: We will not investigate Mr X’s complaint about the Council’s child protection team’s involvement in his family. There are no good reasons why the late complaint rule should not apply.