Isle of Wight Council (19 015 597)

Report Upheld Other 21-Jan-2021

Summary: Ms C complained to the Council that it delayed reassessing her son E’s needs and deciding about his personal budget. Ms C says these delays meant her son’s needs were not met and she was caused uncertainty and distress. The Council refused to consider Ms C’s complaint at Stage 2 of the statutory children’s complaint procedure. As a result, we investigated both Ms C’s complaint about delay and the Council’s complaint procedure. On the evidence available, we found fault with the Council’s management of E’s personal budget and its refusal to consider Ms C’s complaint at Stage 2 of the statutory complaint procedure.

Newcastle upon Tyne City Council (19 020 471)

Report Upheld Child protection 17-Dec-2020

Summary: Mr X complains about the Council’s handling of a children’s safeguarding enquiry and his subsequent complaint.

Kent County Council (19 010 981)

Report Upheld Child protection 26-Nov-2020

Summary: Mrs B complains about the way Kent County Council and the London Borough of Croydon responded when her daughter, child C, disclosed sexual abuse.

London Borough of Croydon (19 020 914)

Report Upheld Child protection 26-Nov-2020

Summary: Mrs B complains about the way Kent County Council and the London Borough of Croydon responded when her daughter, child C, disclosed sexual abuse.

Birmingham City Council (19 005 305)

Report Upheld Friends and family carers 02-Nov-2020

Summary: Ms X complains the Council failed to recognise her and her partner as family and friends carers when a private fostering arrangement for Child C ended.