Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Children's care services archive 2020-2021


Archive has 764 results

  • Middlesbrough Borough Council (20 013 246)

    Statement Closed after initial enquiries Child protection 31-Mar-2021

    Summary: We cannot investigate Mr X's complaint about the Council's assessment of him contained in a viability report. The report will be used as part of court proceedings and is therefore outside our jurisdiction.

  • London Borough of Southwark (20 011 663)

    Statement Closed after initial enquiries Child protection 31-Mar-2021

    Summary: We will not investigate this complaint about the Council's involvement with the complainant and his sister's children. This is because there is no worthwhile outcome achievable as we are unable to investigate some of the issues raised, and cannot add to the Council's response or achieve the complainant's desired outcomes in relation to other issues.

  • London Borough of Croydon (20 011 668)

    Statement Closed after initial enquiries Fostering 31-Mar-2021

    Summary: We will not investigate Mr X's complaint that the Council should not have deregistered him as a foster carer or remove a child from his care. It is unlikely we would find the Council's fault caused the injustice Mr X claims.

  • Thurrock Council (20 011 228)

    Statement Closed after initial enquiries Child protection 30-Mar-2021

    Summary: We will not investigate Mr X's complaint about the accuracy of a children services assessment and its sharing. The Information Commissioner's Office is better placed and it is unlikely we would achieve a significantly different outcome than already offered.

  • Lancashire County Council (20 012 613)

    Statement Closed after initial enquiries Child protection 30-Mar-2021

    Summary: We will not investigation this complaint about the Council's actions which resulted in the complainants child being taken into care. This is because the complaint is late and there is no good reason why it could not have been made sooner.

  • Surrey County Council (20 006 738)

    Statement Upheld Child protection 30-Mar-2021

    Summary: Miss X complains that the Council responded inappropriately on learning she had made an allegation to police about a former partner. She says the Council's handling of her complaints was inadequate and that the Council has placed demands on her that affect her ability to find future employment. The Council is at fault. It has agreed to hold a fresh investigation into Miss X's complaints and to provide a financial remedy for the delay and for Miss X's time and trouble.

  • Halton Borough Council (20 002 742)

    Statement Upheld Child protection 29-Mar-2021

    Summary: We consider that Halton Borough Council did not clearly explain the section 47 enquiry process or explain why it changed its supervision arrangements for Mrs X's daughter. That was distressing for Mrs X. Also, we consider the Council, Warrington & Halton Hospitals NHS Foundation Trust and Halton Clinical Commissioning Group's poor complaint handling led to significant delays which caused Mrs X frustration and time and trouble.

  • Trafford Council (20 007 332)

    Statement Not upheld Other 29-Mar-2021

    Summary: Ms X complains about the way the Council considered her complaints about its dealings with her while her children were in foster care. We have found no evidence of fault so have completed our investigation.

  • Derby City Council (20 003 445)

    Statement Closed after initial enquiries Child protection 26-Mar-2021

    Summary: We will not investigate Ms X's complaint that the Council has manipulated and diverted matters since her child complained of harm at school in 2016. The matters complained of lack specific details and are also mostly historic. There is no good reason to investigate them now and we cannot investigate the actions of a school.

  • Middlesbrough Borough Council (20 011 432)

    Statement Closed after initial enquiries Child protection 26-Mar-2021

    Summary: We cannot investigate Mr B's complaint that the Council failed to take action to safeguard his daughter. This is because the complaint concerns matters which were considered and decided in court.