City of Bradford Metropolitan District Council (20 010 147)

Statement Closed after initial enquiries Covid-19 17-Feb-2021

Summary: We will not investigate Ms X’s complaint about the Council’s decision to refuse her application for a Test and Trace Support Payment. This is because it is unlikely we would find fault in the way the Council reached its decision.

Manchester City Council (20 010 585)

Statement Closed after initial enquiries Council tax 17-Feb-2021

Summary: We will not investigate this council tax complaint and the Council’s decision not to remove some court costs. This is because there is insufficient evidence of fault by the Council and because the costs have been confirmed in court.

Huntingdonshire District Council (20 010 414)

Statement Closed after initial enquiries Housing benefit and council tax benefit 17-Feb-2021

Summary: We will not investigate this complaint that the Council has not given the complainant a Discretionary Housing Payment. The complainant is not entitled to such a payment because he has no housing rental liability.

London Borough of Tower Hamlets (20 010 357)

Statement Closed after initial enquiries Housing benefit and council tax benefit 16-Feb-2021

Summary: We shall not investigate Miss X’s complaint about the Council seeking repayment of some housing benefit. This is chiefly because the complaint is late. It is also because Miss X had the right to appeal to a tribunal.

Birmingham City Council (20 001 802)

Statement Upheld Housing benefit and council tax benefit 16-Feb-2021

Summary: Ms X complained about the Council’s delay in processing her appeal against its decision to cancel Housing Benefit. The Council was at fault and this caused injustice to Ms X. The Council has agreed to provide a suitable remedy so we have completed our investigation.

London Borough of Southwark (20 010 619)

Statement Closed after initial enquiries Council tax 15-Feb-2021

Summary: Mr X complains that the Council held him liable for council tax on a property he rented from a landlord. We will not investigate this complaint because there is a right of appeal to a Valuation Tribunal.

London Borough Of Barnet (20 010 861)

Statement Closed after initial enquiries Council tax 15-Feb-2021

Summary: Ms X complains about the Council’s decision to hold her liable for council tax on a property. We will not investigate this complaint because there is a right of appeal to a Valuation Tribunal.

Great Yarmouth Borough Council (20 003 287)

Statement Not upheld Covid-19 15-Feb-2021

Summary: Ms E complains the Council did not award her a small business grant under a scheme to support businesses impacted by COVID-19. We do not find fault in the Council’s decision to refuse a grant nor the advice it gave to Ms E in reply to her enquiries about potential eligibility.

London Borough of Lambeth (19 018 055)

Statement Closed after initial enquiries Housing benefit and council tax benefit 15-Feb-2021

Summary: We will not investigate this complaint about information the Council provided to the complainant about her housing benefit. This is because there is insufficient evidence of injustice and because it is a late complaint.

Bury Metropolitan Borough Council (20 000 927)

Statement Upheld Covid-19 15-Feb-2021

Summary: Mrs X complained about a lack of financial support from the Council during the COVID-19 pandemic. The Council was at fault for not addressing her complaint about the discretionary grant paid. It should apologise and review its complaints process.