Barts Health NHS Trust (17 012 634b)

Statement Closed after initial enquiries Hospital acute services 11-Aug-2020

Summary: Miss X complained about the actions of London Borough of Tower Hamlets (the Council’s) adult social care and substance misuse services and East London NHS Foundation Trust (the Trust’s) mental health and autism diagnosis services. The Ombudsmen have upheld some of Miss X’s complaints against both the Council and the Trust. The Council and the Trust have accepted our recommendations for apologies, financial remedies and service improvements. We have therefore completed our investigation.

South Tyneside Clinical Commissioning Group (19 012 197a)

Statement Not upheld Mental health services 11-Aug-2020

Summary: The Ombudsmen found no fault with the care and support provided to a young woman with complex needs by a Council, Mental Health Trust and Clinical Commissioning Group.

Cumbria, Northumberland, Tyne & Wear NHS Foundation Trust (19 012 197b)

Statement Not upheld Mental health services 11-Aug-2020

Summary: The Ombudsmen found no fault with the care and support provided to a young woman with complex needs by a Council, Mental Health Trust and Clinical Commissioning Group.

Nottinghamshire Healthcare NHS Foundation Trust (19 007 602a)

Statement Upheld Mental health services 05-Aug-2020

Summary: The Ombudsmen did not take further action with Mr H’s complaint about the mental health treatment provided to his daughter, Miss G, by a Council, CCG and a Trust. Although there was some fault by the Trust, we have not found this led to a shortfall in Miss G’s treatment.

Nottingham City Clinical Commissioning Group (19 007 602b)

Statement Not upheld Mental health services 05-Aug-2020

Summary: The Ombudsmen did not take further action with Mr H’s complaint about the mental health treatment provided to his daughter, Miss G, by a Council, CCG and a Trust. Although there was some fault by the Trust, we have not found this led to a shortfall in Miss G’s treatment.

East Sussex Healthcare NHS Trust (19 014 173a)

Statement Not upheld Community hospital services 30-Jul-2020

Summary: The Ombudsmen find a CCG did not do enough to pursue alternative ways of arranging Continuing Healthcare outside of directly commissioning it. As a result Ms A had to provide a significant amount of care for her mother which, in turn, caused avoidable stress and discomfort. The Ombudsmen also find a Council did not handle the removal of a source of support to Ms A as sensitively as it should. The Ombudsmen has recommended apologies and a financial payment to address these injustices.

NHS East Sussex Clinical Commissioning Group (19 014 173b)

Statement Upheld Assessment and funding 30-Jul-2020

Summary: The Ombudsmen find a CCG did not do enough to pursue alternative ways of arranging Continuing Healthcare outside of directly commissioning it. As a result Ms A had to provide a significant amount of care for her mother which, in turn, caused avoidable stress and discomfort. The Ombudsmen also find a Council did not handle the removal of a source of support to Ms A as sensitively as it should. The Ombudsmen has recommended apologies and a financial payment to address these injustices.

East Suffolk & North Essex NHS Foundation Trust (18 014 942a)

Statement Upheld Hospital acute services 23-Jul-2020

Summary: Mr F complained about what happened when his mother, Mrs G, was discharged from hospital. The Ombudsmen find fault with the way the Council and Trust communicated with Mr F and each other about discharge plans, including a continuing healthcare checklist for Mrs G. The Ombudsmen also find fault with the way the Trust handled Mr F’s complaint. The Trust and Council have agreed to take action to remedy the injustice caused.

NHS Leeds Clinical Commissioning Group (18 006 125a)

Statement Upheld Other 23-Jul-2020

Summary: Mr X complains about the decision of his daughter’s care provider to withdraw her residential placement. He complains Leeds City Council was powerless to hold the care provider to account. He also complains about the Council’s handling of his complaint. The Ombudsmen finds fault with the Council. We have recommended Leeds Clinical Commissioning Group, as commissioner of continuing healthcare, apologise to Mr X and his daughter, and to pay them a financial remedy.

Leeds City Council (18 006 125b)

Statement Upheld Other 23-Jul-2020

Summary: Mr X complains about the decision of his daughter’s care provider to withdraw her residential placement. He complains Leeds City Council was powerless to hold the care provider to account. He also complains about the Council’s handling of his complaint. The Ombudsmen finds fault with the Council. We have recommended Leeds Clinical Commissioning Group, as commissioner of continuing healthcare, apologise to Mr X and his daughter, and to pay them a financial remedy.