York Teaching Hospital NHS Foundation Trust (20 003 827a)

Statement Closed after initial enquiries Other 07-Oct-2020

Summary: The Ombudsmen does not consider it would likely find fault with how a child protection conference decided to support Mr X’s children. Also, the Ombudsmen could not achieve anything more by investigating Mr X’s complaints about York Teaching Hospital NHS Foundation Trust’s communication with him and North Yorkshire County Council.

Pennine Acute Hospitals NHS Trust (19 010 763a)

Statement Not upheld Hospital acute services 02-Oct-2020

Summary: Ms D complained about information she received about her mother’s discharge from hospital to residential care and associated charges. The Ombudsmen have upheld Ms D’s complaints about Manchester City Council. We have not upheld her complaints about Pennine Acute Hospitals NHS Trust and Manchester University NHS Foundation Trust. The Council has accepted our recommendations, so we have completed our investigation.

Manchester University NHS Foundation Trust (19 010 763b)

Statement Not upheld Other 02-Oct-2020

Summary: Ms D complained about information she received about her mother’s discharge from hospital to residential care and associated charges. The Ombudsmen have upheld Ms D’s complaints about Manchester City Council. We have not upheld her complaints about Pennine Acute Hospitals NHS Trust and Manchester University NHS Foundation Trust. The Council has accepted our recommendations, so we have completed our investigation.

Doncaster Clinical Commissioning Group (19 007 581a)

Statement Upheld Mental health services 25-Sep-2020

Summary: Mr X and Mr Y complained about the care their late wife and mother, Mrs F, received at Northfield Care home (the Care home) during April 2018. This was jointly arranged and funded by the Council and the Clinical Commissioning Group as Section 117 aftercare. The Council and the Clinical Commissioning Group were at fault. The care provided by the Care home to Mrs F was inadequate and it was slow to respond to Mrs F’s pressure sores. The Council was also at fault for delays in carrying out the safeguarding investigation. The Council and the Clinical Commissioning Group agreed to apologise and pay Mr X and Mr Y a total of £500 between them to acknowledge the distress and uncertainty caused by the faults.

East Cheshire NHS Trust (19 007 739a)

Statement Not upheld Hospital acute services 23-Sep-2020

Summary: Mr E complains about the actions of a Council and a Trust in relation to child protection concerns and a child protection examination carried out on his son. While there were faults, I do not consider these led to the injustice that Mr E has claimed. In addition, both organisations carried out appropriate work to try and remedy the situation and prevent similar occurrences.

Kent & Medway NHS & Social Care Partnership Trust (20 000 363a)

Statement Closed after initial enquiries Mental health services 17-Sep-2020

Summary: The Ombudsman will not investigate Mr B’s complaint about the Council. This is because the Council has offered Mr B a reasonable explanation for closing his case and has offered him further information on how to request support in future.

Kent & Medway NHS & Social Care Partnership Trust (17 008 730a)

Statement Upheld Mental health services 10-Sep-2020

Summary: Mrs Y, and her grandson, Mr Z, complain about the way the Council and Trust handled their request for assistance when their daughter and mother, Mrs X, was due to return to the UK after being discharged from a mental health hospital abroad. The Ombudsman found fault causing injustice in the initial faulty advice provided to Mrs Y and Mr Z. However, the Ombudsmen are satisfied the Council and Trust’s subsequent actions remedied the impact of the injustice prior to the complaint to the Ombudsmen.

Northern Lincolnshire & Goole NHS Foundation Trust (18 001 064a)

Statement Upheld Hospital acute services 10-Sep-2020

Summary: We find the Trust (NLaG) delayed in processing a request for an incontinence assessment but we do not find evidence of injustice. The care home’s records show adequate continence care provision and we note the Trust’s general service improvement in shifting assessment services to its district nurses.

Rotherham, Doncaster & South Humber NHS Foundation Trust (18 001 064b)

Statement Upheld Mental health services 10-Sep-2020

Summary: We find the Trust (NLaG) delayed in processing a request for an incontinence assessment but we do not find evidence of injustice. The care home’s records show adequate continence care provision and we note the Trust’s general service improvement in shifting assessment services to its district nurses.

Grange Park Surgery (18 013 815a)

Statement Not upheld General practice 10-Sep-2020

Summary: Mrs X complains about the care her brother, Mr Z, received at the end of his life. The Ombudsmen have found faults in the care provided by Mr Z’s care home and an out of hours GP service. We have found no fault in the actions of Mr Z’s GP practice. The care home and out of hours GP service accept our recommendations. We have therefore completed our investigation.