University Hospital Bristol NHS Foundation Trust (20 002 964a)

Statement Closed after initial enquiries Other 28-Oct-2020

Summary: The Ombudsmen have decided not to investigate a complaint about a Council and an NHS Trust’s decision not to share a surgery date with a patient’s family because it was late. We have seen no reason why the complainant could not have brought the complaint to the Ombudsmen sooner.

Oxford Health NHS Foundation Trust (19 019 777a)

Statement Upheld Mental health services 23-Oct-2020

Summary: The Ombudsmen find that Oxford Health NHS Foundation Trust missed the opportunity to ensure Mrs X had appropriate support in place when it discharged her from section 3 of the Mental Health Act. However, there was no injustice to Mrs X. She would most likely have refused the Trust’s support in favour of private care and treatment.

PALS & Complaints NHS Buckinghamshire Clinical Commissioning Group (19 019 777b)

Statement Not upheld Mental health services 23-Oct-2020

Summary: The Ombudsmen find that Oxford Health NHS Foundation Trust missed the opportunity to ensure Mrs X had appropriate support in place when it discharged her from section 3 of the Mental Health Act. However, there was no injustice to Mrs X. She would most likely have refused the Trust’s support in favour of private care and treatment.

NHS Portsmouth CCG (19 011 123a)

Statement Upheld Mental health services 22-Oct-2020

Summary: The Ombudsmen found that a Council complied with the Ombudsmen’s recommendations to complete a care review for an individual, in line with the Mental Health Act Code of Practice. The Ombudsmen found fault with governance arrangements between the Council and the CCG, but this did not cause any injustice in this case. The Ombudsmen has recommended actions to address this.

Imperial College Healthcare NHS Trust (19 008 139a)

Statement Not upheld Hospital acute services 20-Oct-2020

Summary: Ms A complains that her mother, Mrs B, was unsafely discharged from hospital before she was ready, and without the right care in place at home. The Ombudsmen find no fault in the decision that Mrs B was ready for discharge from hospital. However, the Council has accepted there was fault in its arrangements for Mrs B’s care once she returned home and it has provided an appropriate remedy.

Tees, Esk and Wear Valleys NHS Foundation Trust (20 003 974a)

Statement Closed after initial enquiries Mental health services 19-Oct-2020

Summary: The Ombudsmen cannot investigate a complaint about treatment and support provided to a family member by a Trust, a CCG and a Council for mental health and alcohol dependency services because it is late. We have seen no reason the complainant could not have brought the complaint to the Ombudsmen sooner.

NHS South Tees Clinical Commissioning Group (20 003 974b)

Statement Closed after initial enquiries Mental health services 19-Oct-2020

Summary: The Ombudsmen cannot investigate a complaint about treatment and support provided to a family member by a Trust, a CCG and a Council for mental health and alcohol dependency services because it is late. We have seen no reason the complainant could not have brought the complaint to the Ombudsmen sooner.

Calderdale & Huddersfield NHS Foundation Trust (20 003 435a)

Statement Closed after initial enquiries Hospital acute services 14-Oct-2020

Summary: The Ombudsman will not investigate Ms X’s complaint. This is because the Parliamentary and Health Service Ombudsman is better placed to consider her complaint.

Locala Community Partnership CIC (20 003 435b)

Statement Closed after initial enquiries Community hospital services 14-Oct-2020

Summary: The Ombudsman will not investigate Ms X’s complaint. This is because the Parliamentary and Health Service Ombudsman is better placed to consider her complaint.

Pennine Care NHS Foundation Trust (19 018 493a)

Statement Not upheld Mental health services 08-Oct-2020

Summary: The Ombudsmen find no fault in the actions of a community health team. Staff considered relevant information before deciding to discharge Ms T from active care coordination, and it had a reasonable explanation for why it could not help with a benefit application ahead of time.