North East London NHS Foundation Trust (19 014 379a)

Statement Not upheld Mental health services 26-Nov-2020

Summary: The Ombudsmen are satisfied a Trust, Council and CCG provided largely appropriate care to an elderly woman with complex care and housing needs. However, the Ombudsmen find fault with the initial support provided by the Council’s housing team. This caused the woman’s son avoidable frustration and distress. The Ombudsmen also find the Council contributed to the woman’s delayed discharge from hospital as it failed to clearly establish her housing needs.

Havering Clinical Commissioning Group (19 014 379b)

Statement Not upheld Mental health services 26-Nov-2020

Summary: The Ombudsmen are satisfied a Trust, Council and CCG provided largely appropriate care to an elderly woman with complex care and housing needs. However, the Ombudsmen find fault with the initial support provided by the Council’s housing team. This caused the woman’s son avoidable frustration and distress. The Ombudsmen also find the Council contributed to the woman’s delayed discharge from hospital as it failed to clearly establish her housing needs.

Birmingham & Solihull CCG (19 018 843a)

Statement Upheld Mental health services 26-Nov-2020

Summary: Mrs A believes her mother’s care in a care home should be fully funded under section 117 of the Mental Health Act. We found fault with the Council and the Clinical Commissioning Group due to a lack of assessment and planning of Mrs B’s s.117 aftercare. The CCG and Council have agreed to carry out work to remedy the matter.

Rotherham, Doncaster & South Humber NHS Foundation Trust (19 009 128a)

Statement Closed after initial enquiries Mental health services 25-Nov-2020

Summary: Miss A complains about the actions of the Rotherham Doncaster and South Humber NHS Foundation Trust and Essex County Council in relation to her mental health. We have decided that the joint issues of s.117 of the Mental Health Act are outside our time limit and we will not investigate them.

Blackpool Teaching Hospitals NHS Foundation Trust (20 003 625a)

Statement Closed after initial enquiries Hospital acute services 25-Nov-2020

Summary: We will not investigate Mr L’s complaint about arrangements for his mother’s discharge from hospital in November 2018. The complaint is late and we have not seen sufficient reasons to investigate it now.

St Andrew's Healthcare Northampton (20 002 220a)

Statement Closed after initial enquiries Mental health services 13-Nov-2020

Summary: The Ombudsmen will not investigate Miss X’s complaint. Miss X’s complaint about her daughters 2013 admission to Cambridge and Peterborough NHS Foundation Trust is late. Also, the Ombudsmen cannot investigate the delayed discharge of Miss X’s daughter. Miss X should have appealed to the Mental Health Tribunal if she felt St Andrew’s Hospital should have discharged her daughter from section 3 of the Mental Health Act.

Cambridgeshire and Peterborough NHS Foundation Trust (20 002 220b)

Statement Closed after initial enquiries Mental health services 13-Nov-2020

Summary: The Ombudsmen will not investigate Miss X’s complaint. Miss X’s complaint about her daughters 2013 admission to Cambridge and Peterborough NHS Foundation Trust is late. Also, the Ombudsmen cannot investigate the delayed discharge of Miss X’s daughter. Miss X should have appealed to the Mental Health Tribunal if she felt St Andrew’s Hospital should have discharged her daughter from section 3 of the Mental Health Act.

Derbyshire Healthcare NHS Foundation Trust (20 003 774a)

Statement Closed after initial enquiries Mental health services 06-Nov-2020

Summary: The Ombudsmen will not investigate Mrs C’s complaints about four different councils. The complaint about Derby City Council is late and there are insufficient grounds to accept in now. The complaints about the other councils appear to have been raised with the Ombudsman without those councils having an opportunity to investigate.

University Hospitals of Derby and Burton (20 003 774b)

Statement Closed after initial enquiries Other 06-Nov-2020

Summary: The Ombudsmen will not investigate Mrs C’s complaints about four different councils. The complaint about Derby City Council is late and there are insufficient grounds to accept in now. The complaints about the other councils appear to have been raised with the Ombudsman without those councils having an opportunity to investigate.

Chelsea & Westminster Hospital NHS Foundation Trust (20 004 060a)

Statement Closed after initial enquiries Mental health services 02-Nov-2020

Summary: The Ombudsmen will not investigate Mrs N’s complaint about her brother Mr D’s care and support from the Council and Trust in November and December 2018. The complaint is late and we have not seen sufficient reasons to investigate it now.