Kent & Medway NHS & Social Care Partnership Trust (20 004 872a)

Statement Closed after initial enquiries Mental health services 15-Dec-2020

Summary: The Ombudsmen will not investigate a complaint about a Council and an NHS Trust’s decision not to complete a Mental Health Act assessment sooner. This is because there is insufficient evidence of fault and injustice.

Surrey & Borders Partnership NHS Foundation Trust (19 005 431a)

Statement Closed after initial enquiries Mental health services 14-Dec-2020

Summary: We found fault by the Council with regards to the care and support it provided to Miss X, a woman with complex needs, in the community. We also found fault by the Council and Trust concerning the handling of Miss X’s discharge from hospital. This fault caused Miss X significant distress and frustration. The Council and Trust have agreed to apologise to Miss X and the Council will make a payment in recognition of the distress she suffered.

Royal Surrey NHS Foundation Trust (19 005 431b)

Statement Upheld Hospital acute services 14-Dec-2020

Summary: We found fault by the Council with regards to the care and support it provided to Miss X, a woman with complex needs, in the community. We also found fault by the Council and Trust concerning the handling of Miss X’s discharge from hospital. This fault caused Miss X significant distress and frustration. The Council and Trust have agreed to apologise to Miss X and the Council will make a payment in recognition of the distress she suffered.

NHS Surrey Heartlands Clinical Commissioning Group (19 005 431c)

Statement Not upheld Assessment and funding 14-Dec-2020

Summary: We found fault by the Council with regards to the care and support it provided to Miss X, a woman with complex needs, in the community. We also found fault by the Council and Trust concerning the handling of Miss X’s discharge from hospital. This fault caused Miss X significant distress and frustration. The Council and Trust have agreed to apologise to Miss X and the Council will make a payment in recognition of the distress she suffered.

Cheshire & Wirral Partnership NHS Foundation Trust (20 005 187a)

Statement Closed after initial enquiries Community hospital services 09-Dec-2020

Summary: The Ombudsmen will not investigate Ms X’s complaints. Most of her complaints about Cheshire & Wirral Partnership NHS Foundation Trust and Wirral Clinical Commissioning Group are out of time. The Ombudsmen are also unlikely to find fault with her other complaints about Wirral Metropolitan Borough Council and her son’s residential placement.

Wirral Clinical Commissioning Group (20 005 187b)

Statement Closed after initial enquiries Assessment and funding 09-Dec-2020

Summary: The Ombudsmen will not investigate Ms X’s complaints. Most of her complaints about Cheshire & Wirral Partnership NHS Foundation Trust and Wirral Clinical Commissioning Group are out of time. The Ombudsmen are also unlikely to find fault with her other complaints about Wirral Metropolitan Borough Council and her son’s residential placement.

Cambridgeshire & Peterborough Clinical Commissioning Group (18 014 139a)

Statement Upheld Care and treatment 04-Dec-2020

Summary: The Care Provider did not explain the extra charge it made for a ‘lifestyle premium’ and we cannot be sure that the complainant, the late Mrs J, would have chosen to pay this. It has agreed to refund half the total amount to Mrs J’s estate and review the advice it gives about this. The Clinical Commissioning Group (CCG) Occupational Therapy service failed to complete an assessment and so it could not fund a specialist chair for Mrs J and she had to be nursed in bed. The CCG should refund the cost of the chair to the daughter and pay her £300 in recognition of her distress. It should also review how its OT provision is organised.

Cambridgeshire and Peterborough NHS Foundation Trust (18 014 139b)

Statement Not upheld Community hospital services 04-Dec-2020

Summary: The Care Provider did not explain the extra charge it made for a ‘lifestyle premium’ and we cannot be sure that the complainant, the late Mrs J, would have chosen to pay this. It has agreed to refund half the total amount to Mrs J’s estate and review the advice it gives about this. The Clinical Commissioning Group (CCG) Occupational Therapy service failed to complete an assessment and so it could not fund a specialist chair for Mrs J and she had to be nursed in bed. The CCG should refund the cost of the chair to the daughter and pay her £300 in recognition of her distress. It should also review how its OT provision is organised.

West London NHS Trust Headquarters (19 019 547a)

Statement Not upheld Mental health services 03-Dec-2020

Summary: The Ombudsmen do not consider Miss C was eligible for section 117 aftercare after 2005. However, London Borough of Ealing significantly delayed reviewing Miss C’s social care needs after 2017. That fault most likely delayed Miss C’s move to supported accommodation.

Ealing Clinical Commissioning Group (19 019 547b)

Statement Not upheld Mental health services 03-Dec-2020

Summary: The Ombudsmen do not consider Miss C was eligible for section 117 aftercare after 2005. However, London Borough of Ealing significantly delayed reviewing Miss C’s social care needs after 2017. That fault most likely delayed Miss C’s move to supported accommodation.