Archive has 1308 results
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Statement Not upheld Assessment and care plan 30-Mar-2021
Summary: Mr and Mrs X complain about Torbay and South Devon NHS Trust’s decisions not to backdate an increase in Mr Y’s personal budget and the direct payment rate paid to Mr X to January 2015. There is no evidence of fault in how the Trust made its decisions not to backdate the personal budget and direct payment rate to January 2015.
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Birmingham City Council (20 003 832)
Statement Upheld Domiciliary care 30-Mar-2021
Summary: Miss X complains about the standard of care provided to Mr Y. The Council is at fault as NDH Care Ltd provided inadequate care to Mr Y which caused his admission to hospital and failed to identify and seek medical intervention for pressure sores. The Council also did not give adequate consideration to whether a safeguarding referral indicated Mr Y had received poor care. The Council has agreed to apologise and make a payment to Miss X to acknowledge the distress caused to her and ensure the care provider makes service improvements.
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Culpeper Care Limited (20 005 262)
Statement Upheld Residential care 30-Mar-2021
Summary: There was fault in the care home’s failure to properly check the identity of an agency care worker and in the failure to carry out the necessary Covid-19 checks. Mr C did not receive the one-to-one care he should have done during the morning. In addition, one of the care workers breached Mr C’s dignity and right to privacy by taking a photo of him. There was further fault in the Home’s actions after it discovered the incidents and in its complaint responses. We recommend the Home apologises, acknowledges the fault and pays £300 to Mr C’s daughter.
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Dudley Metropolitan Borough Council (20 005 455)
Statement Not upheld Charging 30-Mar-2021
Summary: Mr X complains on behalf of Mrs T about the Council’s decision that she deprived herself of assets to avoid paying her care fees. Mr X says as a result, the Council has refused to fund Mrs T’s care fees which has caused Mrs T significant stress, uncertainty and financial loss. Mr X says the process has also affected his wellbeing. There was no evidence of fault in the way the Council made its decisions.
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Kingston Upon Hull City Council (20 008 727)
Statement Closed after initial enquiries Other 30-Mar-2021
Summary: We will not investigate this complaint about data held by the Council concerning the complainant. This is because the Council has already signposted the complainant to the Information Commissioner’s Office (ICO) which is the appropriate body to consider her concerns.
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Swindon Borough Council (20 012 393)
Statement Closed after initial enquiries Other 30-Mar-2021
Summary: We will not investigate Mr B’s complaint about the Council’s decision to refer him to the Disclosure and Barring Services (DBS). This is because there is not enough evidence of fault with the actions taken by the Council to warrant an investigation by the Ombudsman. Any injustice caused to Mr B would be as a result of the actions of the DBS. The Ombudsman cannot investigate the DBS and Mr B has a right of appeal against the decision if the DBS decides to bar him.
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Buckinghamshire County Council (19 018 236)
Statement Upheld Safeguarding 29-Mar-2021
Summary: There was no fault by the Council in the way it assessed Mr B’s care and support needs, carried out safeguarding enquiries, sought suitable accommodation for Mr B or considered his disability. However, on one occasion it failed to provide Mr B with accommodation when he had nowhere to stay and so he had to sleep in his car. The Council has agreed to apologise to Mr B and to take action to prevent similar failings in future.
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Salford City Council (19 020 726)
Statement Closed after initial enquiries Residential care 29-Mar-2021
Summary: On the evidence currently available, we will not investigate Mrs B’s complaint about the Council’s safeguarding investigations regarding her daughter and about not having enough respite care. This is because the complaint is late and there are no good reasons to exercise discretion to accept it now. There is also no evidence Mrs B has complained to the Council about the lack of respite care she is getting.
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East Sussex County Council (20 001 063)
Statement Upheld Other 29-Mar-2021
Summary: We consider East Sussex County Council, Change Grow Live, Sussex Partnership NHS Foundation Trust and Old School Surgery missed the opportunity to meet and discuss Ms E’s worsening alcohol misuse and mental health before she died. That has caused Ms E’s family uncertainty. They will not know if a joint meeting would have changed the outcome. The organisations should apologise for that fault.
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Change, Grow, Live (20 001 063b)
Statement Upheld Other 29-Mar-2021
Summary: We consider East Sussex County Council, Change Grow Live, Sussex Partnership NHS Foundation Trust and Old School Surgery missed the opportunity to meet and discuss Ms E’s worsening alcohol misuse and mental health before she died. That has caused Ms E’s family uncertainty. They will not know if a joint meeting would have changed the outcome. The organisations should apologise for that fault.