Archive has 1308 results
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HC-One Oval Limited (20 002 335)
Statement Upheld Charging 23-Feb-2021
Summary: Mrs C complained about the care home’s fee and the way in which the family was informed about it by the care home. We found fault because the care home had charged an incorrect (higher) rate. The care provider has agreed to apologise for this and correct the corresponding invoices.
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London Borough of Newham (20 002 423)
Statement Not upheld Disabled facilities grants 23-Feb-2021
Summary: The Council has properly considered what is reasonable and practical to provide under a Disabled Facilities Grant. Mr C has not received adaptations he needs to his property to meet his adult social care needs, but that is due to a dispute over what is reasonable and practical rather than through any fault of the Council.
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London Borough of Hackney (20 008 222)
Statement Closed after initial enquiries Transport 23-Feb-2021
Summary: We will not investigate Mr B’s complaint about the way the Council considered his application for a Blue Badge. This is because there is not enough evidence of fault with the actions taken by the Council to warrant an Ombudsman investigation. We could not add to the Council’s response or provide Mr B with a different outcome.
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Kent County Council (20 009 054)
Statement Closed after initial enquiries Charging 23-Feb-2021
Summary: I will not investigate this complaint about the use of Further Nursing Care funding. This is because there is no fault in the actions of the Council.
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Athena Healthcare (Park Road) Limited (19 018 572)
Statement Upheld Residential care 23-Feb-2021
Summary: Mr and Mrs X complained the care provider overcharged them for nursing care Mr X did not require. It has refunded the charges as a goodwill gesture but not accepted it wrongly charged them. The care provider was at fault. It did not inform Mrs X about differing care rates and there is no evidence Mr X had nursing needs. It should have charged Mr X at its residential rate. Mr X has since died, but the care provider should accept its mistake and apologise to Mrs X. It should pay her £250 to acknowledge the lost interest and uncertainty and distress caused by the overpaid charges and review its procedures. It should also carry out a review to see if others were affected by this fault and reimburse anyone overcharged.
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Staffordshire County Council (19 020 535)
Statement Upheld Disabled facilities grants 23-Feb-2021
Summary: Miss W says the Council failed to arrange for an occupational therapist to assess her son, which was necessary before they could ask the Council to provide an adaption to their home with a Disabled Facilities Grant. The Council is not at fault for this although it should have kept the situation under review as it received information from professionals. Miss W did not know what evidence the Council needed, which caused her time, trouble and distress. The Council is also at fault for failing to properly address Miss W’s complaints.
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Leaf Care Services Ltd (20 009 933)
Statement Closed after initial enquiries Charging 23-Feb-2021
Summary: We will not investigate Ms B’s complaint about the delay in her mother’s, Mrs C’s, care provider returning monies it owed. This is because the care provider has paid back the money it owed Mrs C and apologised for the delay. We are satisfied any injustice caused to Ms B or Mrs C has been remedied.
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Kent County Council (20 010 060)
Statement Closed after initial enquiries Transport 23-Feb-2021
Summary: We will not investigate this complaint about an application for a Blue Badge because it is unlikely we would find fault by the Council.
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Nottinghamshire County Council (20 010 177)
Statement Closed after initial enquiries Charging 23-Feb-2021
Summary: We will not investigate Mrs B’s late complaint about the Council charging her late mother, Mrs C, for respite care she received in 2017. This is because Mrs B could have come to the Ombudsman sooner if she was concerned about the charges. There is no good reason to disapply the law and investigate this late complaint.
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Statement Closed after initial enquiries Other 23-Feb-2021
Summary: On the evidence currently available, we will not investigate this complaint about the Council preventing Mr X from having access to this adult daughter. This is because it has been previously considered in court. It is reasonable for Mr X to return to court to seek a remedy.