Uttlesford District Council (20 005 667)

Statement Upheld Disabled facilities grants 25-Feb-2021

Summary: Mrs and Mr C complained about the time it took the Council to realise her proposed extensions would be too expensive, and it should therefore pursue alternatives instead. This resulted in an unreasonable delay in providing her with a long-term solution in terms of her accommodation. We have upheld the complaint. The Council has agreed to apologise to Mrs and Mr C and pay her £7,000 for the significant distress and inconvenience these delays caused her.

London Borough of Lambeth (20 006 187)

Statement Upheld Transport 25-Feb-2021

Summary: There is evidence of fault in this complaint. The Council failed to properly consider Ms X’s application for a blue badge.

North Yorkshire County Council (20 001 018)

Statement Upheld Other 24-Feb-2021

Summary: Mr X complains the Council did not tell him about its plans to apply to be a deputy for his mother’s financial and property affairs. He also complains the Council mismanaged his mother’s finances and did not involve him in the decision regarding his mother’s funeral plan. We find fault with the Council for not contacting Mr X before the best interest meeting to decide on his mother’s funeral plan. We do not find fault with the Council’s other actions.

Sheffield City Council (20 001 616)

Statement Not upheld Charging 24-Feb-2021

Summary: The Council considered all the relevant information about the disposal of Mrs X’s property before it reached a decision that she should pay her own care charges. It considered Mrs Y’s appeals properly.

Sheffield City Council (20 004 908)

Statement Upheld Transport 24-Feb-2021

Summary: There is evidence of fault in this complaint. The Council failed to undertake an adequate assessment of Mrs X’s mobility in considering her application for a renewal of a concessionary travel pass.

Durham County Council (20 010 744)

Statement Closed after initial enquiries Safeguarding 24-Feb-2021

Summary: We will not investigate this complaint about an allegation of false statements made by the Council in a court hearing. We cannot investigate matters that have been to court. The Council has apologised for not including the complainant in his mothers’ emergency contacts list and rectified the matter. It is unlikely further investigation will lead to a different result to that provided by the Council.

Northumberland County Council (20 004 092)

Statement Upheld Charging 23-Feb-2021

Summary: The Council has recognised and apologised for faults in a delayed council tax refund, and some aspects of its financial assessments for community support and residential care. I consider the actions taken and the apologies provided are sufficient to remedy the errors made. I do not find fault in the Council’s approach to assessing Mr D’s finances for charges related to his long-term residential care. It has made legitimate enquiries about withdrawals from a bank account.

London Borough of Bromley (20 005 531)

Statement Upheld Charging 23-Feb-2021

Summary: The Council delayed completing a financial assessment to confirm how much Mr C should pay towards his adult social care support. This meant when the charge was confirmed, and the Council sent a bill for the services, Mr C was surprised to find he owed over £3000. The Council has apologised for its delay, and confirmed Mr C can pay the arrears in instalments. This is appropriate action in response, and there is nothing further the Ombudsman can add.

Nottinghamshire County Council (20 006 509)

Statement Upheld Residential care 23-Feb-2021

Summary: We have discontinued our investigation into Mr X’s complaint about the Councils decision to recover the outstanding care fees for his relative Mr Y. The Council has offered to waive the outstanding care fees which remedies any injustice caused.

Birmingham City Council (20 002 158)

Statement Not upheld Other 23-Feb-2021

Summary: We consider an Approved Mental Health Professional and a Community Psychiatric Nurse appropriately supported Mr L before and after the decision to detain him under section 2 of the Mental Health Act.