Mr & Mrs A Mangaliji (19 012 054)

Statement Upheld Charging 08-Mar-2021

Summary: The Care Provider’s contract is not in line with the Competition and Markets Authorities (CMA) guidance about fair contract terms. The Care Provider has agreed to review its contract to ensure it is in line with CMA guidance and to apologise to Mr C for the uncertainty caused by its actions.

Care UK Community Partnerships Limited (19 021 013)

Statement Upheld Residential care 08-Mar-2021

Summary: the complainant complained the Care Provider provided poor quality care for her mother at its Britten Court Lowestoft care home causing distress and risk of harm. The Care Provider says it learned from the complaint by improving staff practice and engaged with the proper agencies to report safeguarding issues. We found following several falls and some incidences of poor care the Care Provider caused injustice for which we have recommended a remedy.

Cumbria County Council (20 004 716)

Statement Not upheld Other 05-Mar-2021

Summary: The Ombudsman found no fault by the Council on Mrs T’s complaint about her home suffering damage from a bathroom tap left on by a carer who visited the day before. There is no evidence showing the carer was responsible for the flooding. The carer may not have been the last person to go upstairs to the bathroom. There is simply not the evidence to justify a finding of fault against the Council.

I Care International Limited (20 010 596)

Statement Closed after initial enquiries Residential care 05-Mar-2021

Summary: We will not investigate Mr X’s complaint about the care provider losing his mother’s belongings. This is because it is unlikely an investigation could add to the response already provided by the care provider and because Mr X can take the matter to court if he considers the care provider to be liable for the loss of these items.

Bolton Metropolitan Borough Council (19 016 196)

Statement Not upheld Assessment and care plan 05-Mar-2021

Summary: Mrs X complained about the Council’s failure to carry out a proper care needs assessment and other related issues. We have found the Council was not at fault.

Warwickshire County Council (19 021 026)

Statement Not upheld Assessment and care plan 05-Mar-2021

Summary: Mrs C complains about the way the Council provided information about her son’s care costs before he moved to supported living accommodation. Mrs C says her son faced an unexpected and large increase in his outgoings which caused him significant upset and contributed to a suicide attempt which has caused long-term damage to his health. We have found no evidence of fault by the Council.

City of Bradford Metropolitan District Council (20 001 072)

Statement Upheld Charging 05-Mar-2021

Summary: The Council was at fault for delaying in carrying out an assessment of Mrs Y and for the care she received at the care home. This resulted in it taking longer to establish Mrs Y’s care needs and uncertainty for her family concerning the level of care she received. The Council has agreed to remedy the injustice caused.

Coventry City Council (20 010 300)

Statement Closed after initial enquiries Assessment and care plan 04-Mar-2021

Summary: We will not investigate Mrs B’s complaint about care and support given to her mother, Mrs C. This is because we could not add to the Council’s responses or make a different finding of the kind Mrs B wants. We do not have written consent from Mrs C to consider a complaint from Mrs B on her behalf.

Cornwall Council (20 010 491)

Statement Closed after initial enquiries Other 04-Mar-2021

Summary: We will not investigate the complainant’s concerns about the Council losing his information. This is because it is unlikely an investigation by the Ombudsman could add to the Council’s response. The Complainant can also complain to the Information Commissioner’s Office if he is concerned about how the Council handles his personal data.

Gracewell Healthcare Limited (20 011 078)

Statement Closed after initial enquiries Residential care 04-Mar-2021

Summary: We will not investigate Mrs B’s late complaint about the way she and her late father, Mr C, were treated by his care provider. This is because any injustice caused to Mr C from the actions of his care provider cannot be remedied now, and, although Mrs B feels she has not received an appropriate remedy for the care provider’s failings, the care provider reimbursed Mr C for care he did not receive in 2019 and Mrs B could have come to us before now if she felt this was not an appropriate remedy. There is no good reason to disapply the law and investigate this late complaint now.