Wigan Metropolitan Borough Council (19 011 727)

Statement Not upheld Parking and other penalties 12-Mar-2020

Summary: Ms D says the Council has failed to provide sufficient parking capacity at a car park. The Ombudsman has not found evidence of fault by the Council and has completed the investigation and not upheld the complaint.

Durham County Council (19 014 632)

Statement Closed after initial enquiries Street furniture and lighting 12-Mar-2020

Summary: The Ombudsman will not investigate this complaint that the Council will not allow the complainant to install a memorial bench on a roundabout. This is because there is insufficient evidence of fault by the Council.

Transport for London (19 017 683)

Statement Upheld Public transport 12-Mar-2020

Summary: The Ombudsman will not investigate Mrs X’s complaint that Transport for London overcharged her for a train journey. Transport for London has refunded Mrs X and any remaining injustice is not significant enough to warrant our continued involvement in the case.

Halton Borough Council (19 017 813)

Statement Closed after initial enquiries Public transport 12-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about the way the Council managed its bus company’s closure. This is because the complaint concerns actions relating to a commercial transaction/relationship between the Council and the bus company and these actions did not cause Mr X significant personal injustice. We also cannot achieve the outcome Mr X wants.

Manchester City Council (19 017 828)

Statement Closed after initial enquiries Highway repair and maintenance 12-Mar-2020

Summary: The complaint is about a road’s state of repair. The Ombudsman will not pursue this complaint because Mrs B has the right to take court action.

Herefordshire Council (19 017 984)

Statement Closed after initial enquiries Highway repair and maintenance 12-Mar-2020

Summary: Mr X complains the Council refuses to repair a road. The Ombudsman will not investigate this complaint. We are unlikely to find fault in the Council’s actions.

Eastleigh Borough Council (19 016 162)

Statement Closed after initial enquiries Parking and other penalties 12-Mar-2020

Summary: Mr X complained about the Council’s failure to include his comments in its final consideration to introduce a Traffic Regulation Order in his area. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

London Borough of Waltham Forest (19 018 269)

Statement Upheld Parking and other penalties 12-Mar-2020

Summary: The Ombudsman will not investigate this complaint about a penalty charge notice that the Council issued in error. This is because the Council has provided a satisfactory remedy and because the complainant could have used her appeal rights.

Leeds City Council (19 018 408)

Statement Closed after initial enquiries Parking and other penalties 12-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s delay in dealing with his correspondence about a penalty charge notice. The Council explained how Mr X could appeal against the notice and it would have been reasonable for Mr X to follow this process.

Transport for London (19 018 422)

Statement Closed after initial enquiries Parking and other penalties 12-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint that Transport for London’s website and phone lines did not allow him to pay the congestion charge. This is because it is unlikely we would find fault causing Mr X significant injustice.