London Borough of Merton (19 018 247)

Statement Closed after initial enquiries Parking and other penalties 17-Mar-2020

Summary: The Ombudsman will not investigate Mr and Mrs B’s complaint about the Council’s decision to refuse their application for a vehicle crossover. The complaint is late and there are no good reasons for the Ombudsman to exercise his discretion and now investigate.

Birmingham City Council (19 018 306)

Statement Closed after initial enquiries Parking and other penalties 17-Mar-2020

Summary: The Ombudsman will not investigate Ms B’s complaint about her request for a dropped kerb. This is because it is unlikely an investigation would lead to a different outcome for her.

Liverpool City Council (19 018 989)

Statement Closed after initial enquiries Parking and other penalties 17-Mar-2020

Summary: The Ombudsman will not investigate Mrs X’s complaint about a parking fine. It is reasonable to expect Mrs X’s to have appealed against the fine and so the complaint is outside the Ombudsman’s legal remit.

Essex County Council (19 018 541)

Statement Closed after initial enquiries Rights of way 17-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint that the Council has not maintained a public footpath. This is because it is reasonable to expect Mr X to use his right of remedy in the courts.

Bristol City Council (19 019 037)

Statement Closed after initial enquiries Street furniture and lighting 15-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about a fall he says was due to a lack of lighting. This is because we cannot decide liability in complaints involving personal injury.

London Borough of Croydon (19 020 971)

Statement Closed after initial enquiries Parking and other penalties 13-Mar-2020

Summary: Miss X complains the Council refuses to accept that she paid a Penalty Charge Notice. The Ombudsman will not investigate this complaint as we do not consider that Miss X has suffered a significant personal injustice. He is aware that a third party paid the PCN and initiated legal action against the Council related this Penalty Charge Notice.

Herefordshire Council (19 013 655)

Statement Not upheld Highway repair and maintenance 13-Mar-2020

Summary: Mr X complained that the Council failed to remove logs and branches from the embankment of a shared use path. The Council was not at fault in its decision not to clear the cuttings.

Northumberland County Council (19 018 081)

Statement Closed after initial enquiries Traffic management 13-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint that the Council has failed to take action to stop people parking in front of his residence. This is because it is unlikely an investigation would find fault by the Council or lead to a different outcome.

East Suffolk Council (19 020 486)

Statement Closed after initial enquiries Other 12-Mar-2020

Summary: The Ombudsman will not investigate how the Council dealt with the complainant’s concerns about a driver working for the Council or its contractor. It is unlikely he would find fault by the Council caused the complainant significant injustice.

Essex County Council (19 011 680)

Statement Closed after initial enquiries Other 12-Mar-2020

Summary: The Ombudsman will not investigate this complaint about the Council asking the complainants to remove an obstruction from the footway outside their home. It is unlikely he would find evidence of fault by the Council and the courts are better placed to decide the matter if the Council takes enforcement action.