Royal Borough of Windsor and Maidenhead Council (19 019 311)

Statement Closed after initial enquiries Other 18-Mar-2020

Summary: The Ombudsman will not investigate Mr B’s complaint that the Council has failed to extend a pavement outside a property he owns and to take effective action to stop a commercial bin being left outside his building. This is because his complaint is late and I have decided not to exercise discretion to investigate it.

Derbyshire County Council (19 019 384)

Statement Closed after initial enquiries Highway repair and maintenance 18-Mar-2020

Summary: The Ombudsman will not investigate Miss X’s complaint about pothole damage to her car. It is reasonable to expect Miss X to take court action for the compensation she seeks. The complaint is therefore outside the Ombudsman’s legal remit.

London Borough of Ealing (19 019 473)

Statement Closed after initial enquiries Parking and other penalties 18-Mar-2020

Summary: The Ombudsman will not investigate this complaint that the Council has not given the complainant a code to allow him to appeal to the tribunal about a penalty charge notice. This is because there is insufficient evidence of fault by the Council.

Transport for London (19 018 950)

Statement Closed after initial enquiries Parking and other penalties 18-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about the actions of Transport for London and its enforcement agents in pursuing an unpaid penalty charge notice. Mr X has applied to the Traffic Enforcement Centre to challenge the escalation of the case and there are other bodies better placed to consider his concerns about the agents themselves.

North Tyneside Metropolitan Borough Council (19 019 160)

Statement Closed after initial enquiries Parking and other penalties 18-Mar-2020

Summary: The Ombudsman will not investigate this complaint about a penalty charge notice for a parking contravention. The complainant had a right of appeal against the penalty charge notice and there is no evidence of other fault by the Council.

Transport for London (19 013 612)

Statement Not upheld Parking and other penalties 17-Mar-2020

Summary: Mr X complained Transport for London issued him with a penalty charge notice for travelling in the Ultra Low Emission Zone and did not properly consider his representation and complaint about this. There was no fault in how Transport for London issued a charge or dealt with Mr X’s representation. The time it took to fully respond to his complaint did not cause him injustice so we will not investigate that further.

Sheffield City Council (19 017 328)

Statement Closed after initial enquiries Parking and other penalties 17-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about inadequate and confusing signage which resulted in him receiving a parking fine. This is because an investigation by the Ombudsman would likely unlikely find fault causing a personal injustice to Mr X.

London Borough of Hammersmith & Fulham (19 017 699)

Statement Closed after initial enquiries Parking and other penalties 17-Mar-2020

Summary: The Ombudsman cannot investigate this complaint about a penalty charge notice issued by the Council for a parking contravention. The law provides a right of appeal to a tribunal against the penalty charge notice and the complainant has asked a court to restore that right.

London Borough of Lambeth (19 017 807)

Statement Closed after initial enquiries Parking and other penalties 17-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s handling of a penalty charge notice. This is because it is unlikely we would find fault by the Council causing Mr X injustice.

Essex County Council (19 018 069)

Statement Closed after initial enquiries Public transport 17-Mar-2020

Summary: The Ombudsman will not investigate Mrs X’s complaint about how the Council dealt with her complaint about a bus leaving early. This is because Mrs X is not caused significant injustice from her complaint.