London Borough of Haringey (19 019 156)

Statement Closed after initial enquiries Parking and other penalties 23-Mar-2020

Summary: The Ombudsman will not investigate this complaint about a penalty charge notice. This is because the complainant had appeal rights which she chose not to exercise, so the Ombudsman has no power to investigate. There is evidence of fault in the Council’s handling of the appeal process, but the Ombudsman will not investigate this as there is no significant injustice to the complainant.

Devon County Council (19 019 295)

Statement Closed after initial enquiries Parking and other penalties 21-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about a penalty charge notice issued by the Council. This is because it would be reasonable for him to apply to the Traffic Enforcement Centre to make a late witness statement.

Transport for London (19 019 988)

Statement Closed after initial enquiries Parking and other penalties 21-Mar-2020

Summary: The Ombudsman cannot investigate Ms X’s complaint about 15 penalty charge notices issued by Transport for London as she has appealed against them. We cannot investigate Ms X’s complaint about Transport for London’s escalation of the cases as she has applied to the Traffic Enforcement Centre to challenge its actions.

London Borough of Harrow (19 018 979)

Statement Closed after initial enquiries Parking and other penalties 21-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint that the Council refused to give him the opportunity to pay a penalty charge notice at the discounted rate if his representations were unsuccessful. This is because it is unlikely we would find fault. We will not investigate Mr X’s complaint about the penalty charge notice itself as it would have been reasonable for him to appeal.

Worthing Borough Council (19 019 239)

Statement Closed after initial enquiries Parking and other penalties 21-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about a penalty charge notice issued by the Council. This is because it would have been reasonable for Mr X to appeal.

Bournemouth, Christchurch and Poole Council (19 018 362)

Statement Closed after initial enquiries Parking and other penalties 20-Mar-2020

Summary: The Ombudsman will not investigate Mr D’s complaint about Penalty Charge Notices (PCNs) he received. It is reasonable to expect Mr D to use his right of appeal to an independent tribunal if he wants to challenge the PCNs. And the courts are better placed to decide if the Council’s policies on parking are discriminatory.

Buckinghamshire County Council (19 019 301)

Statement Closed after initial enquiries Highway repair and maintenance 20-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about damage to his car from a pothole. This is because it is reasonable for Mr X to seek compensation through the courts.

Hertfordshire County Council (19 018 820)

Statement Closed after initial enquiries Public transport 20-Mar-2020

Summary: The Ombudsman will not investigate this complaint about the adequacy of public transport links to Stansted and Luton airports. He is unlikely to find evidence of fault by the Council and the complainant could raise policy issues with his elected councillors.

London Borough of Croydon (19 019 025)

Statement Closed after initial enquiries Parking and other penalties 20-Mar-2020

Summary: Mr X complains he had to pay enforcement agency fees for a Penalty Charge Notice which he says he has already paid. The Ombudsman cannot investigate this complaint as Mr X has already taken legal action on this matter.

Birmingham City Council (19 018 518)

Statement Closed after initial enquiries Street furniture and lighting 20-Mar-2020

Summary: Ms B complains about the Council’s actions in repositioning a lamp post closer to her property. The Ombudsman will not investigate the complaint because it is unlikely an investigation will lead to a different outcome.