Archive has 1281 results
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North Yorkshire County Council (19 018 168)
Statement Closed after initial enquiries Public transport 24-Mar-2020
Summary: Mr X complained the Council failed in its duties to secure public transport and improperly spent grant money. The Ombudsman will not investigate Mr X’s complaint about the Council’s duty as there is insufficient evidence of fault. The Ombudsman will not investigate Mr X’s complaint about the grant money as it is unlikely it would add to the Council’s investigation.
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Statement Closed after initial enquiries Parking and other penalties 24-Mar-2020
Summary: The complaint is about on-street parking affecting users of a private car park. The Ombudsman will not pursue this complaint because the matter complained of does not cause a significant enough injustice.
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Suffolk County Council (19 020 072)
Statement Closed after initial enquiries Highway repair and maintenance 24-Mar-2020
Summary: The Ombudsman will not investigate Mr B’s complaint about the Council’s failure to fix the flooding issues on a road outside his home. This is because it would be reasonable for Mr B to seek a remedy through the courts.
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London Borough of Hounslow (19 019 339)
Statement Closed after initial enquiries Parking and other penalties 24-Mar-2020
Summary: The Ombudsman will not investigate this complaint about how the Council enforces restrictions on footway parking. It is unlikely he would find evidence of fault by the Council.
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London Borough of Hammersmith & Fulham (19 019 429)
Statement Closed after initial enquiries Parking and other penalties 24-Mar-2020
Summary: The Ombudsman will not investigate Miss X’s complaint about a penalty charge notice issued by the Council. This is because it would be reasonable for her to appeal.
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Transport for London (19 018 938)
Statement Closed after initial enquiries Parking and other penalties 24-Mar-2020
Summary: The Ombudsman will not investigate Mr X’s complaint about a penalty charge notice issued by Transport for London. Mr X is not the owner of the vehicle and his injustice stems from his agreement to indemnify the owner for any penalty charges rather than directly from the actions of the authority. If Transport for London agrees to transfer liability to Mr X it would be reasonable for him to appeal.
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Kirklees Metropolitan Borough Council (19 007 759)
Statement Upheld Parking and other penalties 24-Mar-2020
Summary: Mr B complains about the actions of enforcement agents acting on behalf of the Council in recovering a debt. The Ombudsman finds no fault in the substantive matters investigated. There was however fault in the how the complaint about this was dealt with. An apology is recommended, together with service improvements.
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Isle of Wight Council (19 007 472)
Statement Not upheld Traffic management 23-Mar-2020
Summary: The Council was not at fault for its response to Mr B’s complaint about signs on the road leading to his property. It considered the issues he raised, installed new signs, and explained why it would not take further action. As a result, the Ombudsman cannot question its decision.
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Leicestershire County Council (19 017 704)
Statement Upheld Parking and other penalties 23-Mar-2020
Summary: The Ombudsman will not investigate this complaint about a PCN issued in error, and the subsequent time, effort and cost the complainant spent on resolving the matter. The Council has already taken satisfactory action to address the complaint.
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Kirklees Metropolitan Borough Council (19 019 038)
Statement Closed after initial enquiries Parking and other penalties 23-Mar-2020
Summary: The Ombudsman will not investigate this complaint about a penalty charge notice for a bus lane contravention. This is because there is no impact on the complainant because she is not the registered keeper of the car. In addition, the registered keeper could have appealed to the tribunal.