Somerset County Council (19 019 858)

Statement Closed after initial enquiries Parking and other penalties 26-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s interpretation of parking restrictions. This is because it would have been reasonable for Mr X to appeal against the penalty charge notice issued by the Council.

Royal Borough of Kensington & Chelsea (19 020 273)

Statement Closed after initial enquiries Parking and other penalties 26-Mar-2020

Summary: The Ombudsman will not investigate this complaint about a penalty charge notice issued by the Council for a parking contravention. The law provides a right of appeal to a tribunal against the penalty charge notice and the complainant has asked a court to restore that right.

Northumberland County Council (19 019 285)

Statement Closed after initial enquiries Traffic management 26-Mar-2020

Summary: Mr X complaints about the actions of a civil enforcement officer when he parked in a loading pay to deliver an item. He also complaints an officer lied to him. The Ombudsman will not investigate this complaint because it is unlikely that further investigation will lead to a different outcome.

London Borough of Tower Hamlets (19 019 286)

Statement Closed after initial enquiries Parking and other penalties 26-Mar-2020

Summary: The Ombudsman will not investigate Miss X’s complaint about two penalty charge notices issued by the Council. This is because it would be reasonable for Miss X to appeal.

South Lakeland District Council (19 019 348)

Statement Closed after initial enquiries Parking and other penalties 26-Mar-2020

Summary: The Ombudsman will not investigate Mr B’s complaint about the Council’s lack of progress since it closed land he had been using for free parking. This is because Mr B has not personally suffered significant enough injustice to justify our involvement.

London Borough of Tower Hamlets (19 019 757)

Statement Closed after initial enquiries Parking and other penalties 26-Mar-2020

Summary: The Ombudsman will not investigate Miss X’s complaint about a penalty charge notice issued by the Council. This is because it would be reasonable for Miss X to wait for the Council’s Order for Recovery and put the matter to the Traffic Enforcement Centre.

London Borough of Ealing (19 017 248)

Statement Closed after initial enquiries Parking and other penalties 25-Mar-2020

Summary: The Ombudsman will not investigate this complaint about the Council’s response to complaints about the Penalty Charge Notice process and its complaint handling. This is because it is unlikely he would find fault by the Council or any evidence of injustice.

Gloucestershire County Council (19 018 270)

Statement Closed after initial enquiries Other 25-Mar-2020

Summary: Mr X complains about the Council’s handling of his complaint about him being sent a letter accusing him of parking on grass verges in the area. The Ombudsman will not investigate as Mr X is not caused a significant injustice from the Council sending him the letter, or from how it dealt with his complaint.

London Borough of Harrow (19 018 633)

Statement Closed after initial enquiries Parking and other penalties 25-Mar-2020

Summary: The Ombudsman will not investigate Mrs X’s complaint about several penalty charge notices issued by the Council. If Mrs X disputed the notices it would have been reasonable for her to appeal.

Surrey County Council (19 015 905)

Statement Closed after initial enquiries Traffic management 24-Mar-2020

Summary: The Ombudsman will not investigate this complaint about highway issues near the complainant’s home. It is too late to complain about general highways issues which the complainant has been aware of for many years. The Ombudsman is unlikely to find evidence of fault in how the Council carried out recent resurfacing of the road on which the complainant lives.