London Borough of Redbridge (19 019 797)

Statement Closed after initial enquiries Highway repair and maintenance 28-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about damage to his car he says was due to a lack of lighting on the public highway. This is because the Ombudsman cannot establish liability in such complaints, and it is reasonable for Mr X to use the legal remedy available to him.

Nottingham City Council (19 019 898)

Statement Closed after initial enquiries Highway repair and maintenance 28-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about damage to his car he says was due to a pothole on the public highway. This is because the Ombudsman cannot establish liability in such complaints, and it is reasonable for Mr X to use the legal remedy available to him.

Newcastle upon Tyne City Council (19 016 892)

Statement Closed after initial enquiries Parking and other penalties 27-Mar-2020

Summary: Mr X complains the Council refuses to provide a disabled parking space for him on the cobbled verge outside his home. He says this is a decision based purely on cost and he is at a disadvantage because he cannot afford it. The Ombudsman will not investigate this complaint as we have not seen evidence of fault in the Council’s actions. Further investigation is unlikely to lead to a different outcome and we cannot achieve the outcome Mr X is seeking.

Transport for London (19 018 171)

Statement Closed after initial enquiries Street furniture and lighting 27-Mar-2020

Summary: The Ombudsman will not investigate Ms B’s complaint about Transport for London’s decision to move a bus stop. This is because there is insufficient evidence of fault to warrant investigation.

Transport for London (19 019 764)

Statement Closed after initial enquiries Public transport 27-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about damage to his car from a bus operated by one of Transport for London’s contractors. This is because it is reasonable for Mr X to use the legal remedy available to him.

Liverpool City Council (19 020 173)

Statement Closed after initial enquiries Parking and other penalties 27-Mar-2020

Summary: The Ombudsman will not investigate Mr B’s complaint about a Penalty Charge Notice. This is because it was reasonable for him to appeal to the Traffic Penalty Tribunal.

London Borough of Lambeth (19 019 293)

Statement Closed after initial enquiries Parking and other penalties 27-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about a penalty charge notice issued by the Council. This is because the Council has cancelled the notice and it is unlikely we could achieve anything more for him.

Wiltshire Council (19 019 448)

Statement Closed after initial enquiries Highway repair and maintenance 27-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about financial losses he claims were caused by repairs to the public highway close to his business. This is because any dispute about liability for financial loss is a matter for the courts.

London Borough of Waltham Forest (19 020 629)

Statement Closed after initial enquiries Parking and other penalties 27-Mar-2020

Summary: The Ombudsman cannot investigate this complaint about penalty charge notices because the complainant has appealed to a tribunal.

London Borough of Barnet (19 018 451)

Statement Closed after initial enquiries Parking and other penalties 26-Mar-2020

Summary: The Ombudsman will not investigate Miss X’s complaint about two penalty charge notices issued by the Council. This is because it would have been reasonable for Miss X to appeal.