Hampshire County Council (19 017 158)

Statement Closed after initial enquiries Highway repair and maintenance 06-Mar-2020

Summary: Mr X complains the Council has failed to act on his reports of overhanging vegetation which caused him to swerve and scratched his van. The Ombudsman will not investigate this complaint. It is unlikely we will find fault in the Council’s actions.

London Borough of Richmond upon Thames (19 018 643)

Statement Closed after initial enquiries Parking and other penalties 06-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s handling of a penalty charge notice. This is because it would have been reasonable for him to appeal to the Traffic Penalty Tribunal.

London Borough of Bromley (19 017 499)

Statement Closed after initial enquiries Parking and other penalties 06-Mar-2020

Summary: Mr B complains about enforcement action taken against him by the Council and its agents for unpaid penalty charges. The Ombudsman will not investigate the complaint because it falls outside our jurisdiction.

Surrey County Council (19 017 535)

Statement Closed after initial enquiries Highway repair and maintenance 06-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint that the Council damaged his property while cleaning drains in the road outside. This is because it would be reasonable for Mr X to take the matter to court.

Transport for London (19 017 822)

Statement Closed after initial enquiries Parking and other penalties 06-Mar-2020

Summary: The Ombudsman cannot investigate Mr X’s complaint about a penalty charge notice issued by Transport for London. Mr X had a right of appeal against the penalty charge notice and has applied to the Traffic Enforcement Centre to reinstate this right. If Mr X disagrees with the Traffic Enforcement Centre’s decision he would need to apply for a review.

Surrey County Council (19 012 406)

Statement Closed after initial enquiries Highway repair and maintenance 05-Mar-2020

Summary: Mrs X complained about the Council failing to require a school to provide fencing following the reshaping of a roadside verge to provide improved sightlines. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault by the Council which has caused injustice to Mrs X.

Royal Borough of Greenwich (19 016 275)

Statement Closed after initial enquiries Highway repair and maintenance 05-Mar-2020

Summary: The Ombudsman will not investigate Ms X’s complaint that there are insufficient passing places on her road and that residents leave their bins on the pavement after collection. The Council has taken action to address Ms X’s concerns and it is unlikely we could achieve anything more for her.

Halton Borough Council (19 016 680)

Statement Closed after initial enquiries Parking and other penalties 05-Mar-2020

Summary: The Ombudsman will not investigate this complaint about the Council’s handling of some penalty charge notices. This is because the complainant had the right to make representations. In the event the Council rejected them, it would have been reasonable to expect the complainant to appeal to the Traffic Penalty Tribunal.

Halton Borough Council (19 017 422)

Statement Closed after initial enquiries Parking and other penalties 05-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about a penalty charge notice issued by the Council. This is because it would have been reasonable for Mr X to appeal.

Transport for London (19 018 140)

Statement Closed after initial enquiries Parking and other penalties 05-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about the ultra-low emission zone scheme run by Transport for London. This is because it is unlikely we would find fault and we cannot achieve the outcome Mr X wants.