Transport for London (19 017 242)

Statement Closed after initial enquiries Parking and other penalties 09-Mar-2020

Summary: The Ombudsman will not investigate this complaint about a penalty charge notice issued by Transport for London. This is because it is unlikely he would find any fault by Transport for London in the procedures it followed and because it has offered a remedy. The complainant also had a right of appeal to London Tribunals.

London Borough of Merton (19 018 530)

Statement Closed after initial enquiries Parking and other penalties 09-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about two penalty charge notices issued by the Council. This is because it would be reasonable for Mr X to apply to the Traffic Enforcement Centre to make a late witness statement/statutory declaration.

Sunderland City Council (19 017 592)

Statement Closed after initial enquiries Street furniture and lighting 09-Mar-2020

Summary: Mr B complains about the Council’s failure to properly light subways in his area. The Ombudsman will not investigate the complaint because it is unlikely an investigation will lead to a different outcome.

Transport for London (19 017 757)

Statement Closed after initial enquiries Public transport 09-Mar-2020

Summary: Mr B complains about TfL’s handling of his claim for a fare refund. The Ombudsman will not investigate the complaint because neither fault by TfL nor the injustice caused to Mr B is sufficient to warrant an investigation.

Plymouth City Council (19 011 963)

Statement Not upheld Traffic management 07-Mar-2020

Summary: There is no evidence of fault in how the Council dealt with Mr D’s application for parking restrictions to be implemented outside his property.

Buckinghamshire County Council (19 018 534)

Statement Closed after initial enquiries Highway repair and maintenance 07-Mar-2020

Summary: The Ombudsman will not investigate Mrs X’s complaint about damage to her car while driving on the public highway. This is because the complaint is late, and it is reasonable for her to seek compensation through the courts.

Liverpool City Council (19 006 694)

Statement Upheld Parking and other penalties 06-Mar-2020

Summary: Mrs B says the Council delayed providing her with a disabled residents parking bay and wrongly made her undergo a mobility assessment. The Council delayed processing Mrs B’s application which means she had to wait longer for a disabled parking bay than she should have done. The Council was not at fault for asking Mrs B to have a mobility assessment. An apology and financial payment is satisfactory remedy for the injustice caused.

London Borough of Merton (19 007 975)

Statement Closed after initial enquiries Other 06-Mar-2020

Summary: Mr X complained about the Council approving a vehicle crossing for his neighbour which is joined to the one which he paid for. He says the Council should not have approved it because the neighbour has to drive over part of his own crossing. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault by the Council which has caused significant injustice to Mr X.

Essex County Council (19 015 756)

Statement Closed after initial enquiries Highway repair and maintenance 06-Mar-2020

Summary: The Ombudsman will not investigate this complaint about the Council not carrying out highway repairs. It is unlikely he would find evidence of fault and, in any case, the complainant can seek a remedy in court.

London Borough of Brent (19 017 025)

Statement Closed after initial enquiries Parking and other penalties 06-Mar-2020

Summary: The Ombudsman will not investigate this complaint about a parking permit renewal charge introduced by the Council. It is unlikely he would find fault by the Council has caused the complainant injustice that would justify is involvement.