Transport for London (19 019 922)

Statement Closed after initial enquiries Parking and other penalties 31-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about Transport for London’s pursuit of an unpaid penalty charge notice. This is because it would be reasonable for Mr X to put the matter to the Traffic Enforcement Centre.

Oldham Metropolitan Borough Council (19 020 133)

Statement Closed after initial enquiries Other 31-Mar-2020

Summary: The complaint is about parking. The Ombudsman will not investigate the complaint because the evidence we have seen does not suggest any fault by the Council disadvantaging Mr X significantly enough to justify investigation.

London Borough of Waltham Forest (19 020 194)

Statement Closed after initial enquiries Parking and other penalties 31-Mar-2020

Summary: The Ombudsman will use his discretion not to investigate this complaint about a refund for a penalty charge notice. This is because there are actions the complainant could take to resolve the problem and it is unlikely an investigation would lead to a different outcome.

London Borough of Hounslow (19 018 870)

Statement Closed after initial enquiries Highway repair and maintenance 31-Mar-2020

Summary: The Ombudsman will not investigate this complaint about the Council’s decision to carry out overnight road resurfacing works along the complainant’s road. There is insufficient evidence of fault in the way the Council reached its decision.

Wirral Metropolitan Borough Council (19 021 201)

Statement Closed after initial enquiries Highway repair and maintenance 31-Mar-2020

Summary: The Ombudsman will not investigate Ms B’s complaint that the Council has refused to accept liability for an injury she suffered due to a pothole in the highway. This is because it would be reasonable for her to take the matter to court.

London Borough of Harrow (19 019 960)

Statement Closed after initial enquiries Parking and other penalties 30-Mar-2020

Summary: The Ombudsman will not investigate this complaint about a Penalty Charge Notice for a moving traffic offence. This is because there is insufficient evidence of fault by the Council and because the complainant could have applied for a statutory declaration.

Transport for London (19 020 308)

Statement Closed after initial enquiries Parking and other penalties 30-Mar-2020

Summary: The Ombudsman cannot investigate Mr X’s complaint that Transport for London delayed in issuing a penalty charge notice. This is because Mr X has appealed against the penalty charge notice to London Tribunals.

Birmingham City Council (19 020 326)

Statement Closed after initial enquiries Parking and other penalties 30-Mar-2020

Summary: The Ombudsman will not investigate the complaint by Mr C about the Council issuing him two Penalty Charge Notices at the same time. This is because it would be reasonable for Mr C to use the right to appeal at the Traffic Penalty Tribunal.

London Borough of Wandsworth (19 021 134)

Statement Closed after initial enquiries Parking and other penalties 30-Mar-2020

Summary: The Ombudsman will not investigate this complaint about a penalty charge notice for a parking contravention. The complainant had a right of appeal to a tribunal and the Ombudsman is unlikely to find other fault caused significant injustice.

London Borough of Redbridge (19 019 797)

Statement Closed after initial enquiries Highway repair and maintenance 28-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about damage to his car he says was due to a lack of lighting on the public highway. This is because the Ombudsman cannot establish liability in such complaints, and it is reasonable for Mr X to use the legal remedy available to him.