Lancashire County Council (19 016 324)

Statement Closed after initial enquiries Other 20-Feb-2020

Summary: Mr B complains about the way the Council has been communicating with him. The Ombudsman will not investigate the complaint because the Council has now taken appropriate action and an investigation by the Ombudsman would be unlikely to lead to a different outcome.

Reading Borough Council (19 012 265)

Statement Closed after initial enquiries Leisure and culture 19-Feb-2020

Summary: The Ombudsman will not investigate Mr B’s complaint about the way the Council has responded to his reports of vandalism at his allotment. Further consideration of the complaint is unlikely to find fault by the Council.

North East Lincolnshire Council (19 016 540)

Statement Closed after initial enquiries Councillor conduct and standards 19-Feb-2020

Summary: The Ombudsman will not investigate Mr B’s complaint about the Council’s handling of a parish council standards matter because there is not enough evidence of fault causing unremedied injustice to warrant an investigation.

Cherwell District Council (19 018 267)

Statement Closed after initial enquiries Elections and electoral register 19-Feb-2020

Summary: The Ombudsman cannot investigate Ms X’s complaint about not receiving a postal vote as he has no legal remit to investigate the organisation of elections.

South Cambridgeshire District Council (19 015 986)

Statement Closed after initial enquiries Councillor conduct and standards 19-Feb-2020

Summary: Mr X complains about the conduct of a Councillor and that the Council has dealt with him as an unreasonable and unreasonably persistent complainant. The Ombudsman will not investigate this complaint because it is unlikely we would find fault by the Council causing significant direct personal injustice to Mr X.

Wealden District Council (19 016 144)

Statement Closed after initial enquiries Councillor conduct and standards 19-Feb-2020

Summary: The Ombudsman will not investigate how the Council dealt with Mr X’s complaint about the conduct of a councillor. This is because Mr X is not caused significant injustice from his complaint.

Royal Borough of Kingston upon Thames (19 007 853)

Statement Upheld Leisure and culture 18-Feb-2020

Summary: Mrs B complained the Council failed to properly investigate her concerns about the actions of her daughter’s swimming teacher. There is no fault in the investigation but there is fault in some procedural matters, failing to keep proper records and failing to tell Mrs B the outcome of the investigation. That undermined Mrs B’s confidence in the investigation and led to her going to time and trouble to pursue her complaint. An apology, letter to Mrs B to explain the outcome of the investigation, payment to Mrs B and a reminder to officers and the leisure centre is satisfactory remedy for the injustice caused.

Harrogate Borough Council (19 014 994)

Statement Closed after initial enquiries Councillor conduct and standards 18-Feb-2020

Summary: Mr X complains that a councillor has an interest in a planning application and should not have voted on the proposal. The Ombudsman will not investigate this matter as there is insufficient evidence of fault by the Council causing injustice to Mr X.

Oldham Metropolitan Borough Council (19 015 713)

Statement Closed after initial enquiries Land 18-Feb-2020

Summary: The Ombudsman will not investigate Mr X’s complaint that the Council declined to turn the Council land opposite his house into a car park. This is because there is insufficient evidence of fault in how the Council reached its decision.

London Borough of Sutton (19 017 114)

Statement Closed after initial enquiries Leisure and culture 17-Feb-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s decision to remove posters and leaflets from a library. This is because there is insufficient injustice to warrant an investigation. In addition, Mr X’s claims that his human rights have been breached and there has been disability discrimination are matters for the courts.