Archive has 559 results
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Bolsover District Council (19 004 972)
Statement Not upheld Other 28-Feb-2020
Summary: Mr X complained about the Council’s investigation of environmental health issues he reported and its complaint handling. I have not found the Council to be at fault.
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London Borough of Hackney (19 017 283)
Statement Closed after initial enquiries Other 27-Feb-2020
Summary: The Ombudsman will not investigate Ms X’s complaint that the Council wrongly shared her personal data with the police. This is because any injustice suffered by Ms X did not flow from Council fault. The Ombudsman will also not investigate her complaint about information provided by the Council to the Information Commissioner’s Office (ICO). This is because the ICO would be the appropriate body to deal with her complaint.
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Selby District Council (19 015 556)
Statement Closed after initial enquiries Councillor conduct and standards 27-Feb-2020
Summary: Mr X complains about the delay in the Council’s review of a decision on a complaint about a councillor. The Ombudsman will not investigate this complaint as we are unlikely to find fault in the Council’s actions and an investigation is unlikely to lead to a different outcome.
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Sheffield City Council (19 016 881)
Statement Closed after initial enquiries Other 27-Feb-2020
Summary: The Ombudsman cannot investigate this complaint about the actions of the Coroner’s officers following the complainant’s husband’s death. We do not have jurisdiction to investigate where the Coroner’s officers are employed and paid for by the Police.
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London Borough of Lewisham (19 017 197)
Statement Closed after initial enquiries Other 27-Feb-2020
Summary: The Ombudsman will not investigate Mr X’s complaint about how the Council has dealt with his request for information. This is because the Information Commissioner’s Office is better placed to consider his complaint.
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London Borough of Waltham Forest (19 009 865)
Statement Not upheld Leisure and culture 27-Feb-2020
Summary: Ms X complained the Council failed to provide an adequate response to her complaint about an incident she reported in the changing facilities at a leisure centre. The Council was not at fault. It investigated the matter in line with policy and provided Ms X with a satisfactory response to her complaint.
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London Borough of Haringey (19 009 176)
Statement Upheld Other 26-Feb-2020
Summary: The Ombudsman found fault by the Council on Ms L’s complaint about its nationality checking service. It failed to identify she had the wrong document before submitting her application for citizenship to the Home Office who then refused to refund her most of the £1,282 fee. It also failed to consider exercising discretion to investigate her formal complaint. The agreed action remedies the injustice caused.
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London Borough of Wandsworth (19 017 342)
Statement Closed after initial enquiries Other 26-Feb-2020
Summary: The Ombudsman will not investigate Mr X’s complaint about how the Council has dealt with his request for information. This is because the Information Commissioner’s Office is better placed to consider his complaint.
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Gateshead Metropolitan Borough Council (19 003 667)
Statement Not upheld Councillor conduct and standards 26-Feb-2020
Summary: Mr B complains that councillors did not follow proper procedures when deciding his planning application. He says that as a result the building works were delayed. There was no fault in the Council’s consideration of Mr B’s complaint.
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Statement Closed after initial enquiries Other 25-Feb-2020
Summary: The Ombudsman will not investigate Ms X’s complaint about the Council’s alleged failure to respond to her request for information. This is because the Information Commissioner’s Office is better placed to consider her complaint.