Royal Borough of Kingston upon Thames (19 017 950)

Statement Closed after initial enquiries Other 25-Mar-2020

Summary: Miss X complains the Council insists all her communication with it is through a single point of contact. She says this causes unnecessary delays and is harassment. The Ombudsman will not investigate this complaint as it is unlikely further investigation will lead to a different outcome.

Sandwell Metropolitan Borough Council (19 018 689)

Statement Closed after initial enquiries Commercial and contracts 24-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about his purchase of a property from the Council in 2013 and the condition of the property in the months before the contract was agreed. The complaint is outside the Ombudsman’s jurisdiction. Mr X complains late on the 12 month rule and appears to have had a legal remedy at the time.

Hampshire County Council (19 002 753)

Statement Upheld Land 23-Mar-2020

Summary: The Council agreed to deal exclusively with Mr X when he was buying a house from it. Mr X then spent £2,000 on searches and a survey. The Council received a higher offer and withdrew from the sale to Mr X. The Council will repay Mr X the £2,000 and pay him £250 for his time and trouble.

London Borough of Barnet (19 017 335)

Statement Closed after initial enquiries Leisure and culture 23-Mar-2020

Summary: The Ombudsman cannot not investigate this complaint about the management of an allotment. The complainants have sought a remedy in court.

London Borough of Tower Hamlets (19 019 232)

Statement Closed after initial enquiries Other 23-Mar-2020

Summary: The Ombudsman will not investigate Ms X’s complaint about the Council’s response to her request for information. This is because the Information Commissioner’s Office is better placed to consider her complaint.

Forest of Dean District Council (19 015 070)

Statement Closed after initial enquiries Councillor conduct and standards 20-Mar-2020

Summary: The Ombudsman does not have grounds to investigate this complaint that the Council did not properly investigate a complaint that a Councillor had breached its Members’ Code of Conduct. This is because there is no sign that any fault by the Council has caused the complainant an injustice to warrant our involvement, and it is unlikely we could achieve a different outcome for her.

Preston City Council (19 019 403)

Statement Closed after initial enquiries Other 20-Mar-2020

Summary: The Ombudsman will not investigate Ms X’s complaint about the Council’s response to her request for information. This is because the Information Commissioner’s Office is better placed to deal with her complaint.

Leicestershire County Council (19 018 988)

Statement Closed after initial enquiries Other 20-Mar-2020

Summary: Miss X complains the Council refuses to provide her with information she has requested under the Freedom of Information Act. The Ombudsman will not investigate this complaint. The Information Commissioner is better placed to deal this matter.

Waverley Borough Council (19 018 450)

Statement Closed after initial enquiries Other 20-Mar-2020

Summary: The Ombudsman will not investigate how the Council dealt with a complaint about a breach of its code of conduct. This is because it is unlikely he would find fault by the Council.

Nottingham City Council (19 018 763)

Statement Closed after initial enquiries Other 20-Mar-2020

Summary: The Ombudsman will not investigate Mr D’s complaint about the conduct of staff when he attended an inquest. Further consideration of the complaint would not achieve any more for Mr D.