London Borough of Enfield (19 010 925)

Statement Not upheld Commercial and contracts 31-Mar-2020

Summary: There is no evidence of fault in how the Council dealt with a tendering exercise for businesses to provide services.

Nottingham City Council (19 020 480)

Statement Closed after initial enquiries Other 31-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about how the Council dealt with his requests for information. This is because it is reasonable for Mr X to take the matter to the Information Commissioner’s Office.

Mole Valley District Council (19 013 070)

Statement Closed after initial enquiries Councillor conduct and standards 30-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint that the Council has not properly considered his conduct complaint that a councillor sent an email about him containing misleading information. There is insufficient injustice and nothing to achieve by investigation. The Ombudsman cannot investigate the underlying noise nuisance actions which are outside jurisdiction because Mr X used his right of appeal to a court.

Sefton Metropolitan Borough Council (19 020 096)

Statement Closed after initial enquiries Other 30-Mar-2020

Summary: Mr X complains about the quality of an investigation carried out by the Council into a suspected breach of Health and Safety legislation. The Ombudsman will not investigate this complaint as he does not consider Mr X to have suffered any injustice because of the Council’s actions.

West Berkshire Council (19 019 644)

Statement Closed after initial enquiries Other 30-Mar-2020

Summary: The Ombudsman will not investigate this complaint about the Council’s handling of the complainant’s request to see her daughter’s social care records. It is reasonable to expect the complainant to pursue the matter with the Information Commissioner.

City of Bradford Metropolitan District Council (19 011 920)

Statement Not upheld Land 27-Mar-2020

Summary: Mrs C says the Council told her she could acquire land to the rear of her house by ‘adverse possession’. She says, as a result of this advice, she built on the land which the Council then sold to her neighbour. She says she incurred expense in building gates and other structures. The Council was not at fault. There is no evidence it gave Mrs C this advice. Its decision to sell the land to her neighbour was in line with its policy.

Pendle Borough Council (19 012 636)

Statement Not upheld Land 27-Mar-2020

Summary: Mr X complained about the way the Council disposed of a piece of greenspace land. Mr X said the loss has been detrimental to himself and other local people. There was no fault in the Council’s actions.

Gloucestershire County Council (19 020 033)

Statement Closed after initial enquiries Other 27-Mar-2020

Summary: The Ombudsman will not investigate Mr B’s complaint that the Council breached data protection by disclosing personal information about him to a third party. This is because the Information Commissioner’s Office is the appropriate body to deal with his concerns.

Wirral Metropolitan Borough Council (19 010 734)

Statement Closed after initial enquiries Leisure and culture 26-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about a reduction in service at a swimming pool which has reduced lane swims in favour of a swimming club. The Council has agreed to write to Mr X under stage 2 of its complaint procedure. Mr X may return to the Ombudsman if he disagrees with the outcome.

Royal Borough of Kingston upon Thames (19 017 950)

Statement Closed after initial enquiries Other 25-Mar-2020

Summary: Miss X complains the Council insists all her communication with it is through a single point of contact. She says this causes unnecessary delays and is harassment. The Ombudsman will not investigate this complaint as it is unlikely further investigation will lead to a different outcome.