Archive has 694 results
-
London Borough of Southwark (19 017 438)
Statement Closed after initial enquiries Council house sales and leaseholders 06-Mar-2020
Summary: The Ombudsman will not investigate Mr X’s complaint the Council gave him wrong information in 2013 which led to him withdrawing his Right to Buy application. This is because the complaint is late, it is unlikely we could add anything to the Council’s response, and there is not enough evidence of fault causing injustice.
-
London Borough of Barnet (19 004 630)
Statement Not upheld Homelessness 05-Mar-2020
Summary: there was no fault in the conduct of officers who dealt with Ms X’s request to make a new homelessness application. We did not investigate Ms X’s complaint about the action taken by officers in Children’s Social Care when they were assessing her children’s needs.
-
North Lincolnshire Council (19 009 047)
Statement Not upheld Homelessness 05-Mar-2020
Summary: Mr X’s complaint about the quality of the housing advice and assistance he received when he was threatened with homelessness was made late. The investigation has been discontinued for this reason. There was no significant fault in the Council’s handling of his complaint.
-
Torridge District Council (19 012 737)
Statement Closed after initial enquiries Other 05-Mar-2020
Summary: Mr X complained about the Council’s refusal to withdraw prohibition notices which prevent him from renting his property to tenants. The Ombudsman should not exercise his discretion to investigate this complaint. This is because the notices were served on him several years ago and his complaint was received outside the normal 12-month period for considering complaints.
-
London Borough of Enfield (19 015 385)
Statement Closed after initial enquiries Allocations 05-Mar-2020
Summary: The Ombudsman cannot investigate Ms X’s complaint about how the Council has assessed her housing need as Ms X is challenging the Council’s decision in court.
-
London Borough of Lambeth (19 016 383)
Statement Closed after initial enquiries Allocations 04-Mar-2020
Summary: The Ombudsman will not investigate this complaint about the complainant’s priority on the housing register. This is because there is insufficient evidence of fault by the Council.
-
London Borough of Enfield (19 017 156)
Statement Closed after initial enquiries Allocations 04-Mar-2020
Summary: The Ombudsman will not investigate this complaint that the Council has not implemented the remedy from a previous complaint to the Ombudsman. This is because there is insufficient evidence of fault by the Council.
-
Statement Closed after initial enquiries Homelessness 04-Mar-2020
Summary: The Ombudsman will not investigate Mr B’s complaint about an appointment that did not go ahead at the Council’s offices to discuss his housing situation. This is because it is unlikely we could add to the investigation carried out by the Council.
-
Norwich City Council (19 002 649)
Statement Upheld Allocations 03-Mar-2020
Summary: Ms B says the Council failed to award her suitable priority on the housing register and unreasonably refused to adapt two properties she successfully bid on. There is no fault in how the Council dealt with Ms B’s housing priority. The Council delayed identifying it could not adapt one property which raised Ms B’s expectations and prevented her bidding on properties for three months. An apology is satisfactory remedy for the injustice caused given the works the Council has completed at Ms B’s current property, as a gesture of goodwill.
-
London Borough of Haringey (19 007 308)
Statement Upheld Allocations 03-Mar-2020
Summary: the complainant says the Council did not properly consider her application for increased priority under its housing allocations scheme. The Council says it considered both the evidence provided and advice given by its medical adviser. The Council recognises it did not consider fully all the information presented. In a later review the Council referred the complainant’s application to its decision panel which increased the complainant’s priority to Band B. The Ombudsman finds the Council at fault in not reaching that view earlier and recommends a remedy.