Archive has 679 results
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Rushmoor Borough Council (19 013 210)
Statement Closed after initial enquiries Allocations 06-Feb-2020
Summary: The Ombudsman has no reason to investigate this complaint that the Council was not helping a man to be re-housed on medical grounds. This is because there is no sign of fault by the Council.
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Leeds City Council (19 016 052)
Statement Closed after initial enquiries Allocations 06-Feb-2020
Summary: The Ombudsman will not investigate this complaint about the Council’s decision to reduce the complainant’s bedroom requirement on the housing register. This is because there is insufficient evidence of fault by the Council.
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Welwyn Hatfield Borough Council (19 016 225)
Statement Upheld Allocations 06-Feb-2020
Summary: Mr X complains that the Council has not awarded him priority on the housing register that accurately reflects the impact of his housing on his health. The Ombudsman will not investigate this complaint because it is unlikely that further investigation would result in a different outcome.
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East Hertfordshire District Council (19 007 429)
Statement Upheld Allocations 05-Feb-2020
Summary: Miss C complains about the priority the Council gave to her housing application. We uphold the complaint, finding fault in how the Council considered Miss C’s medical priority and how it responded to reports of disrepair in her flat. We consider this has caused distress to Miss C as without this fault she may have received an offer of re-housing. The Council has agreed proposals to remedy the complaint set out at the end of this statement.
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South Cambridgeshire District Council (19 018 581)
Statement Closed after initial enquiries Other 05-Feb-2020
Summary: Mr X complains about the actions of Council housing staff when carrying out an end of tenancy inspection. The Ombudsman cannot investigate this complaint as it concerns the actions of the Council as a social housing landlord. It is therefore outside the Ombudsman’s jurisdiction.
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London Borough of Camden (19 009 288)
Statement Closed after initial enquiries Homelessness 05-Feb-2020
Summary: The Ombudsman cannot investigate this complaint about the Council’s decision to end its homelessness duty to the complainant. This is because the complainant has started legal proceedings against the Council on this issue. The Ombudsman cannot investigate any issue that forms part of legal proceedings.
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Oadby & Wigston Borough Council (19 009 723)
Statement Upheld Allocations 05-Feb-2020
Summary: Miss X said the Council offered her and her young family unsuitable accommodation. She said when she appealed the Council’s decision, it failed to properly review her case. There is fault with the way the Council carried out its review, and with the advice it provided Miss X over the past two years. The Council has agreed to remedy Miss X’s injustice.
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Statement Closed after initial enquiries Other 05-Feb-2020
Summary: The Ombudsman will not investigate Mr C’s complaint about the Council’s response to his questions about the state of housing in his area. This is because we would not be able to safely conclude he has suffered injustice as a direct result of administrative fault by the Council.
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London Borough of Ealing (19 003 447)
Statement Closed after initial enquiries Homelessness 04-Feb-2020
Summary: Ms X complained about the Council placing her in unsuitable temporary accommodation. She also complained about its failure to respond properly to complaints about pest control and the review of her accommodation. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault and it was reasonable for her to challenge the suitability of the accommodation in the court.
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London Borough of Southwark (19 006 977)
Statement Upheld Allocations 04-Feb-2020
Summary: Ms C complains, for Ms B, that the Council wrongly decided she does not qualify to join the housing register and has failed to take account of statutory overcrowding of her current accommodation. Also, the Council delayed in making its decision on her application. The Ombudsman finds there were some failings by the Council in its handling of this matter. These faults did not however cause Ms B significant injustice requiring personal remedy in addition to apologies already offered. The Council has agreed to the Ombudsman’s recommendations for service improvements.