Birmingham City Council (19 010 791)

Statement Upheld Refuse and recycling 24-Mar-2020

Summary: Mrs X complains that although she should receive assisted collections the Council has repeatedly failed to collect her household waste and recycling on the scheduled day. The Council’s repeated failure to make regular assisted household waste and recycling collections amounts to fault. This fault has caused Mrs X and Mrs Y an injustice.

Northumberland County Council (19 013 670)

Statement Not upheld Trees 24-Mar-2020

Summary: Mr X complained the Council would not cut back trees and shrubbery growing on Council owned land at the back of his garden. The Council was not at fault.

Birmingham City Council (19 017 170)

Statement Closed after initial enquiries Trees 24-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint that a Council owned tree damaged his fence. This is a matter for the courts to decide.

London Borough of Tower Hamlets (19 018 276)

Statement Closed after initial enquiries Other 24-Mar-2020

Summary: The Ombudsman will not investigate this complaint about the quality of street cleaning in the complainant’s area. This is because he is unlikely to find fault by the Council. The complainant can also take the matter to court if she believes the Council has failed to meet its statutory duty.

Luton Borough Council (19 009 486)

Statement Upheld Noise 24-Mar-2020

Summary: there was fault in the way the Council considered Mr X’s complaints about noise from construction works on a property near his home. Mr X did not suffer any injustice because it is unlikely the outcome would have been different if these faults had not occurred.

Durham County Council (19 010 812)

Statement Upheld Other 24-Mar-2020

Summary: The Council failed to complete the required course of pest control treatment. This meant Mr & Mrs B’s grandson stayed over and suffered bed bug bites. The Council will apologise, pay £100, review its information and service, and provide suitable reminders to its staff.

Birmingham City Council (19 008 823)

Statement Upheld Refuse and recycling 23-Mar-2020

Summary: Mr X complains the Council has repeatedly failed to collect his recycling on the scheduled day or promptly when it misses collections. Based on the information available I am minded to find the Council’s repeated failure to collect Mr X’s recycling amounts to fault. This fault has caused Mr X an injustice.

Surrey County Council (19 010 536)

Statement Upheld Trees 23-Mar-2020

Summary: Mr and Mrs X complained about the way the Council handled an issue with a tree on their land. They said the poor communication and delay caused them unnecessary distress and worry. The Ombudsman has found fault with the Council for delaying a site visit. We do not consider this to have caused a significant injustice to Mr and Mrs X.

Birmingham City Council (19 010 815)

Statement Upheld Refuse and recycling 23-Mar-2020

Summary: Mr X complains the Council has repeatedly failed to collect his household waste and recycling on the scheduled day, or promptly when collections are missed. The Council’s repeated failure to collect Mr X’s household waste and recycling on the scheduled day amounts to fault. As does the failure to provide a regular street cleaning service. These faults have caused Mr X an injustice.

Birmingham City Council (19 017 550)

Statement Closed after initial enquiries Trees 23-Mar-2020

Summary: The Ombudsman has no jurisdiction to investigate a complaint about the actions of the Council in its role as a social landlord.