Shropshire Council (19 000 512)

Statement Not upheld Noise 21-Feb-2020

Summary: Mr and Mrs X complained the Council failed to consult them when it granted planning permission for a balcony extension at a neighbouring business, and failed to deal with their complaints of noise nuisance and light glare. There was no fault in how the Council consulted on, and reached the decision to approve the planning application, or in the way it investigated and responded to their complaints of noise and light glare.

Shropshire Council (19 005 625)

Statement Not upheld Noise 21-Feb-2020

Summary: Mr and Mrs K complained the Council failed to consult them when it granted planning permission for a balcony extension at a neighbouring business, and failed to deal with their complaints of noise nuisance and light glare. There was no fault in how the Council consulted on, and reached the decision to grant the planning application, or in the way it investigated and responded to their complaints of noise and light glare.

Shropshire Council (19 005 626)

Statement Not upheld Noise 21-Feb-2020

Summary: Mr Y and Ms Z complained the Council failed to consult them when it granted planning permission for a balcony extension at a neighbouring business, and failed to deal with their complaints of noise nuisance and light glare. There was no fault in how the Council consulted on, and reached the decision to approve the planning application, or in the way it investigated and responded to their complaints of noise and light glare.

South Cambridgeshire District Council (19 010 833)

Statement Not upheld Antisocial behaviour 20-Feb-2020

Summary: The Ombudsman is unable to investigate how the Council dealt with Mrs C’s reports of antisocial behaviour, due to ongoing court proceedings. There is, however, no evidence of fault in how the Council decided to issue a community protection warning notice to Mrs C.

Birmingham City Council (19 011 317)

Statement Not upheld Trees 20-Feb-2020

Summary: Ms D complains the Council failed to cut back high trees, on its land, which block light into her garden. The Ombudsman has not found any evidence of fault by the Council. He has completed the investigation and not upheld the complaint.

Suffolk County Council (19 014 732)

Statement Closed after initial enquiries Health and safety 20-Feb-2020

Summary: The Ombudsman will not investigate Mr B’s complaint about the Council’s response to the concerns he raised relating to the construction of a waste processing plant. This is because the Council is not responsible for construction at the site and the complaint falls outside our jurisdiction and there are no other grounds which warrant investigation.

Stevenage Borough Council (19 016 121)

Statement Closed after initial enquiries Noise 20-Feb-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s decision that his neighbour is not causing him noise nuisance. This is because there is insufficient evidence of fault by the Council and the Ombudsman cannot investigate late complaints without good reason to do so.

South Oxfordshire District Council (19 016 670)

Statement Closed after initial enquiries Licensing 20-Feb-2020

Summary: Mr X complained he could not make a taxi renewal appointment before his license expiry date, meaning he must reapply as a new driver. The Ombudsman will not consider this complaint as there is insufficient evidence of fault by the Council.

South Cambridgeshire District Council (18 018 328)

Statement Not upheld Noise 20-Feb-2020

Summary: Mrs X complains the Council has failed to take action to stop noise nuisance, vibrations and air pollution from nearby roadworks. The Council is carrying out regular monitoring of the effects of the roadworks. It is also using its regulatory powers to ensure best working practice. The Council has used its professional judgement to determine there is no basis to take formal action.

Coventry City Council (19 007 880)

Statement Upheld Refuse and recycling 20-Feb-2020

Summary: Mr B complains there have been repeated failures by the Council to collect his household waste and recycling. He says the problems started when the collection day changed. He says the Council did not respond properly to his complaint. There was fault in the Council’s consideration of Mr B’s complaint but no further action is necessary.