Thanet District Council (19 009 596)

Statement Upheld Refuse and recycling 21-Feb-2020

Summary: All six complainants complained about the Council’s waste and refuse collection service over the past twelve months. The Council was at fault for missed collections. The Council has agreed to review how it records and investigates missed collections. It has also agreed to remedy the complainants for their avoidable time and trouble in bringing their complaints to the Ombudsman.

Thanet District Council (19 009 641)

Statement Upheld Refuse and recycling 21-Feb-2020

Summary: All six complainants complained about the Council’s waste and refuse collection service over the past twelve months. The Council was at fault for missed collections. The Council has agreed to review how it records and investigates missed collections. It has also agreed to remedy the complainants for their avoidable time and trouble in bringing their complaints to the Ombudsman.

Thanet District Council (19 010 337)

Statement Upheld Refuse and recycling 21-Feb-2020

Summary: All six complainants complained about the Council’s waste and refuse collection service over the past twelve months. The Council was at fault for missed collections. The Council has agreed to review how it records and investigates missed collections. It has also agreed to remedy the complainants for their avoidable time and trouble in bringing their complaints to the Ombudsman.

Thanet District Council (19 010 650)

Statement Upheld Refuse and recycling 21-Feb-2020

Summary: All six complainants complained about the Council’s waste and refuse collection service over the past twelve months. The Council was at fault for missed collections. The Council has agreed to review how it records and investigates missed collections. It has also agreed to remedy the complainants for their avoidable time and trouble in bringing their complaints to the Ombudsman.

Thanet District Council (19 011 157)

Statement Upheld Refuse and recycling 21-Feb-2020

Summary: All six complainants complained about the Council’s waste and refuse collection service over the past twelve months. The Council was at fault for missed collections. The Council has agreed to review how it records and investigates missed collections. It has also agreed to remedy the complainants for their avoidable time and trouble in bringing their complaints to the Ombudsman.

Birmingham City Council (19 013 408)

Statement Closed after initial enquiries Refuse and recycling 21-Feb-2020

Summary: The Ombudsman will not investigate this complaint about how the Council dealt with the complainant’s concerns about residents leaving their bins outside his property. This is because it is unlikely an investigation by the Ombudsman could add to the Council’s response.

Thanet District Council (19 015 184)

Statement Upheld Refuse and recycling 21-Feb-2020

Summary: All six complainants complained about the Council’s waste and refuse collection service over the past twelve months. The Council was at fault for missed collections. The Council has agreed to review how it records and investigates missed collections. It has also agreed to remedy the complainants for their avoidable time and trouble in bringing their complaints to the Ombudsman.

North Somerset Council (19 017 873)

Statement Closed after initial enquiries Refuse and recycling 21-Feb-2020

Summary: The Ombudsman will not investigate Mr J’s complaint that a refuse lorry damaged a grass verge outside his property because there is not enough evidence of injustice to warrant an investigation.

Northampton Borough Council (19 015 470)

Statement Upheld Refuse and recycling 21-Feb-2020

Summary: Mr X complains the Council’s actions to address the litter on his street are not enough. The Ombudsman will not investigate this complaint because the Council has agreed to my recommendations to take appropriate and proportionate action to remedy the injustice to Mr X.

Teignbridge District Council (18 016 212)

Statement Not upheld Noise 21-Feb-2020

Summary: There is no evidence of fault in the Council’s handling of a noise nuisance, under both its environmental health and planning enforcement powers. For this reason, the Ombudsman has completed his investigation.