Archive has 901 results
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Durham County Council (19 014 588)
Statement Closed after initial enquiries Other 24-Feb-2020
Summary: Ms X complains the Council denies there is a problem in her area with fly tipping. The Ombudsman will not investigate this complaint as we are unlikely to find fault in the Council’s actions. Also, further investigation is unlikely to lead to a different outcome.
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London Borough of Havering (19 016 344)
Statement Closed after initial enquiries Trees 24-Feb-2020
Summary: Mr B complains about matters related to his requests for tree preservation orders. The Ombudsman should not pursue this complaint because the matters complained of have not caused significant enough injustice.
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Statement Closed after initial enquiries Refuse and recycling 24-Feb-2020
Summary: The Ombudsman will not investigate this complaint about a Fixed Penalty Notice for fly tipping. This is because there is insufficient evidence of fault by the Council and because the complainant can raise a defence in court.
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Cambridgeshire County Council (19 016 864)
Statement Closed after initial enquiries Refuse and recycling 24-Feb-2020
Summary: The Ombudsman will not investigate this complaint that the Council has discriminated against the complainant by requiring him to have a permit to use the recycling centre. This is because there is insufficient evidence of fault by the Council.
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Statement Closed after initial enquiries Cemeteries and crematoria 24-Feb-2020
Summary: Ms X complained a Council crematorium discarded her mother’s medical metal and gave her metal from other cremations instead. She also complained about the crematorium staff customer service. The Ombudsman will not consider this complaint further as it is unlikely investigation could achieve any more for Ms X or provide the outcome she seeks.
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Rossendale Borough Council (19 005 685)
Statement Upheld Other 24-Feb-2020
Summary: Ms B complains about the behaviour of a pest control officer acting on behalf of the Council. She also complains about the Council’s handling of her insurance claim and her complaint. The Ombudsman finds avoidable delay by the Council and its insurer in dealing with Ms B’s claim. The Council has agreed to apologise to Ms B, pay her £300 in recognition of the frustration and time and trouble she was put to and pass her claim to its insurer who will issue a decision on liability within three months.
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Cheshire East Council (19 008 187)
Statement Not upheld Noise 24-Feb-2020
Summary: Mr X complained the Council failed to address his concerns about noise and light pollution coming from a community centre near his house. He said this caused him and his family stress and inconvenience. There was no fault in the way the Council responded to Mr X’s reports.
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London Borough of Harrow (19 016 385)
Statement Closed after initial enquiries Trees 23-Feb-2020
Summary: Mr X complains about damage to a block of garages he says was caused by trees on council land. Mr X is also unhappy about a lack of ongoing work to the trees, and recent work to the trees which caused further damage to the garages. The Ombudsman will not investigate Mr X’s complaint. Much of it is late and there is no good reason for the Ombudsman to exercise its discretion to investigate. It was also reasonable for Mr X to use the legal remedy available to him, and it is unlikely we could add anything to the Council's responses.
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Environment Agency (19 017 017)
Statement Closed after initial enquiries Other 23-Feb-2020
Summary: The Ombudsman will not investigate Mrs X’s complaint about damage to her car. This is because it is reasonable for Mrs X to use the legal remedy available to her.
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Reading Borough Council (19 019 648)
Statement Closed after initial enquiries Trading standards 21-Feb-2020
Summary: The Ombudsman will not investigate this complaint that the Council had unreasonably failed to pursue an allegation that an insurance company based in its area had refused to make payments under an insurance policy. This is because there is no sign of fault by the Council regarding this matter.