Royal Borough of Windsor and Maidenhead Council (19 015 525)

Statement Closed after initial enquiries Pollution 04-Mar-2020

Summary: The Ombudsman will not investigate this complaint about the Council deciding not to take enforcement action against emissions from a gas boiler flue. There is insufficient evidence of fault in the way the Council has assessed the complainant’s concerns.

Wealden District Council (19 016 509)

Statement Closed after initial enquiries Other 04-Mar-2020

Summary: Ms B complains about the way the Council carried out its investigation into her reports of nuisance caused by flies from a neighbouring farm. The Ombudsman will not investigate the complaint because it is unlikely we can add to the investigation already carried out by the Council and an investigation is unlikely to lead to a different outcome.

Gosport Borough Council (19 018 700)

Statement Closed after initial enquiries Noise 04-Mar-2020

Summary: The Ombudsman will not investigate this complaint about noise and fumes from a generator near the complainant’s home. This is because there is insufficient evidence of fault by the Council to warrant investigation.

Watford Borough Council (19 010 835)

Statement Not upheld Cemeteries and crematoria 04-Mar-2020

Summary: Mrs X complains about a number of matters relating to the Council’s management of a cemetery and how it has managed contact with her. There was no fault in the Council’s actions.

Chiltern District Council (19 008 446)

Statement Upheld Refuse and recycling 03-Mar-2020

Summary: The complainant says from 2017 to 2019 the Council failed to provide a suitable waste collection service from his home. He says the Council repeatedly missed collections resulting in the complainant contacting the Council and waiting for a further collection. The Council recognises it failed to provide a suitable service, took this up with its contractor and applied penalties to the contactor. The Council apologised to the complainant and offered the complainant a payment. The Ombudsman finds the Council at fault for failing to provide a suitable service.

Ryedale District Council (19 016 882)

Statement Closed after initial enquiries Noise 03-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about aircraft noise nuisance. This is because it is unlikely the Ombudsman could find fault with the Council causing a significant enough personal injustice to Mr X.

London Borough of Redbridge (19 016 940)

Statement Closed after initial enquiries Refuse and recycling 03-Mar-2020

Summary: The Ombudsman will not investigate this complaint about how the Council cleans the street where the complainant lives. This is because it is unlikely he will find fault by the Council.

Stockton-on-Tees Borough Council (19 017 631)

Statement Closed after initial enquiries Refuse and recycling 03-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint that a Council refuse vehicle caused damage to his car. This is because it is reasonable to expect Mr X to resort to court action for the compensation he seeks.

South Northamptonshire District Council (19 017 795)

Statement Closed after initial enquiries Refuse and recycling 03-Mar-2020

Summary: Mr B complains about the Council’s waste collection service. The Ombudsman will not investigate the complaint because there is insufficient evidence of fault by the Council or injustice caused to Mr B to warrant an investigation.

London Borough of Enfield (19 014 555)

Statement Closed after initial enquiries Refuse and recycling 02-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about changes to the Council’s garden waste collection service. This is because the Ombudsman cannot investigate something that affects most of the people living in a council area and it is unlikely we would find fault.