Birmingham City Council (19 010 603)

Statement Upheld Refuse and recycling 18-Mar-2020

Summary: Ms X complains that the Council has instructed several neighbouring properties to present their bins for collection directly outside her property. Ms X states the bins cause an obstruction, smell unpleasant, attract rodents and pests and have damaged her fence. The setting up of an unofficial bin presentation point outside Ms X’s property without following proper process amounts to fault. This fault has caused Ms X and injustice.

Broxbourne Borough Council (19 016 546)

Statement Closed after initial enquiries Licensing 18-Mar-2020

Summary: Mr B complains about the Council’s failure to take action against a limousine hire company which he says is acting unlawfully. The Ombudsman will not investigate the complaint because there is insufficient evidence that Mr B has been caused injustice as a result of fault by the Council.

Wyre Forest District Council (19 017 598)

Statement Closed after initial enquiries Licensing 18-Mar-2020

Summary: We will not investigate this complaint about planning, licensing and noise nuisance action the Council took. The complaint is late. And Mrs Q has, or could have, appealed to the Planning Inspector or to a court.

Stafford Borough Council (19 018 173)

Statement Closed after initial enquiries Trees 18-Mar-2020

Summary: The Ombudsman will not investigate Mr and Mrs Q’s complaint about the accuracy of the Council’s records regarding a protected tree, or associated matters. This is because the injustice they have suffered is not significant enough to justify our involvement. And the Information Commissioner is better placed to deal with their request for documents.

Rushcliffe Borough Council (19 018 888)

Statement Closed after initial enquiries Other 18-Mar-2020

Summary: Mr X complains the Council cannot prove it fully emptied his cesspit despite charging for the service. The Ombudsman will not investigate this complaint. It is unlikely we can add to the investigation carried out by the Council. And further investigation is unlikely to lead to a different outcome.

East Riding of Yorkshire Council (19 018 985)

Statement Closed after initial enquiries Other 18-Mar-2020

Summary: The Ombudsman will not consider Mrs X’s complaint about the Council’s decision to serve a noise abatement notice further. This is because it is unlikely further investigation would result in a different outcome for Mrs X.

Herefordshire Council (19 018 440)

Statement Closed after initial enquiries Trees 18-Mar-2020

Summary: Mr X complains the Council the Council has misled him and wrongly decided to prosecute him. The Ombudsman will not investigate his complaint as the matters complained of have been considered by the courts and are therefore outside our jurisdiction. Also, his complaint is too late.

Manchester City Council (19 018 494)

Statement Closed after initial enquiries Antisocial behaviour 18-Mar-2020

Summary: Mr B complains the Council has failed to take appropriate action to ensure the security of the alleyway behind his house. The Ombudsman will not investigate the complaint because it is unlikely we can add to the investigation already carried out by the Council and an investigation is unlikely to lead to a different outcome.

Stevenage Borough Council (19 018 562)

Statement Closed after initial enquiries Other 18-Mar-2020

Summary: The Ombudsman will not investigate Mrs X’s complaint about a fixed penalty notice issued by the Council. This is because Mrs X may refuse to pay the notice and argue the case at court.

Birmingham City Council (19 009 546)

Statement Upheld Refuse and recycling 18-Mar-2020

Summary: Mr X complains the Council repeatedly failed to collect the recycling from his street on the scheduled days for over a year. The significant periods between collections led to a large build-up of waste which attracted rats. The Council’s repeated failure to collect Mr X’s recycling over a sustained period amounts to fault. This fault has caused an injustice.