Archive has 1048 results
Statement Closed after initial enquiries Refuse and recycling 31-Mar-2020
Summary: The Ombudsman will not investigate Ms B's complaint about the Council not returning her refuse bin to the edge of her property. This is because it is unlikely we could add anything to the Council's response or achieve a different outcome for Ms B.
Statement Closed after initial enquiries Trees 31-Mar-2020
Summary: The Ombudsman will not investigate Miss X's complaint the Council's tree is damaging her gate and fence. The complaint is late. Also, she can ask the courts to decide whether the Council is liable for the damage.
Statement Not upheld Antisocial behaviour 31-Mar-2020
Summary: Mr C complained the Council failed to investigate properly and take appropriate action in response to his reports of smoke nuisance. Mr C says he suffered from unacceptable levels of smoke and fumes which affected the amenity of his property for longer than necessary. The Ombudsman has found no evidence of fault.
Statement Not upheld Drainage 31-Mar-2020
Summary: Mr B complains that the Council has failed to use its powers under the Land Drainage Act 1991 to reinstate an ordinary watercourse resulting in his property being at risk of flooding. The Ombudsman finds no grounds to criticise the Council's decision that use of its powers was not warranted in this case.
Statement Closed after initial enquiries Refuse and recycling 30-Mar-2020
Summary: Mr X complained about the Council's refuse collectors leaving bins obstructing his driveway on occasions since 2017. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of significant injustice which would warrant an investigation by the Ombudsman.
Statement Closed after initial enquiries Noise 30-Mar-2020
Summary: The Ombudsman cannot investigate Mr X's complaint that the Council wrongly served an abatement notice on him for noise nuisance. The complaint is outside the Ombudsman's jurisdiction because Mr X used his right of appeal to court.
Statement Not upheld Trees 30-Mar-2020
Summary: Mrs X complains the Council was at fault in the way it responded to her concerns about overgrown vegetation and overhanging trees near to her property. The Ombudsman has found no evidence of fault in the way the Council considered these matters.
Statement Not upheld Other 30-Mar-2020
Summary: Mr X complains the Council did not respond to his requests for information in a timely manner and before a planning committee meeting. Mr X contacted the Council three days before the meeting asking for the information. The information shows the Council responded as quickly as it could and within one week of the initial request. There is no evidence of fault by the Council in the time taken to provide the requested information.
Statement Closed after initial enquiries Antisocial behaviour 30-Mar-2020
Summary: The Ombudsman will not investigate this complaint about the Council's handling of noise complaints about a neighbour. This is because we are unlikely to find evidence of fault in the way the Council made its decision. It is also unlikely an investigation will lead to a different outcome.
Statement Closed after initial enquiries Trees 30-Mar-2020
Summary: Mr and Mrs X complained about the Council's refusal to remove a tree from the highway which is close to their property boundary. The Ombudsman should not exercise his discretion to investigate this complaint. This is because it concerns a complaint about matters outside the normal 12-month period for receiving complaints.