Archive has 817 results
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Wigan Metropolitan Borough Council (19 016 277)
Statement Closed after initial enquiries Other 28-Feb-2020
Summary: The Ombudsman cannot investigate Ms X’s complaint that the Council’s social worker lied to a court and she lost the care of her child. What happens in a court is outside our jurisdiction.
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Bath and North East Somerset Council (19 016 752)
Statement Closed after initial enquiries Looked after children 28-Feb-2020
Summary: Mr X complained the Council did not offer a reasonable remedy for the distress he experienced during the care proceedings for two of his grandchildren. The Ombudsman will not pursue this complaint further as it is unlikely investigation will lead to a different outcome.
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Statement Closed after initial enquiries Child protection 28-Feb-2020
Summary: Mr X complained the Council did not inform him when it received safeguarding alerts relating to his child. We will not investigate this late complaint. Mr X could have complained to us earlier after finding out about the Council’s involvement, and we could not carry out a fair investigation now. Mr X’s complaint about the Council’s more recent response to his information requests would be better dealt with by the Information Commissioner’s Office.
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London Borough of Havering (18 012 999)
Statement Not upheld Child protection 28-Feb-2020
Summary: We have discontinued our investigation into Mrs X’s complaint about the Council’s children’s services department. The Ombudsman is not able to award compensation in the way a court might, so we cannot achieve the outcome Mrs X wants. With regard to matters other than the Council’s financial remedy, Mrs X has no remaining injustice which is significant enough to justify the Ombudsman’s involvement.
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Durham County Council (19 016 366)
Statement Closed after initial enquiries Other 27-Feb-2020
Summary: The Ombudsman will not investigate X’s complaint about the Council terminating a charity’s contract. It is reasonable to expect the charity to ask the Court to decide this breach of contract dispute.
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Kent County Council (19 009 852)
Statement Not upheld Child protection 26-Feb-2020
Summary: There is no evidence of fault in how the Council dealt with concerns Mr C raised regarding his son’s wellbeing.
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Staffordshire County Council (19 010 443)
Statement Not upheld Other 26-Feb-2020
Summary: Mrs B complains about the actions of the Council when she presented as to it as homeless when she was 16 years old. The complaint has not been through the three stages of the statutory procedure for children’s services complaints, and in the circumstances of this case early referral to the Ombudsman is not appropriate. The Council agreed to give Mrs B the opportunity to complete the statutory procedure. The Ombudsman therefore discontinued his consideration of this complaint.
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London Borough of Brent (19 015 175)
Statement Closed after initial enquiries Child protection 26-Feb-2020
Summary: The Ombudsman cannot investigate this complaint about the Council’s approach to contact between the complainant and her son. This is because the matter has been considered by a court. The Ombudsman will not investigate other parts of the complaint as there is insufficient evidence of fault by the Council.
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Hertfordshire County Council (19 016 244)
Statement Closed after initial enquiries Child protection 26-Feb-2020
Summary: The Ombudsman will not investigate Mr X’s complaint about a children services telephone call. It is unlikely our investigation would find enough significant fault causing enough injustice to warrant an investigation.
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Nottingham City Council (19 006 557)
Statement Not upheld Child protection 26-Feb-2020
Summary: Mr D complains about the outcome of an investigation into a complaint he made against the Council’s Children and Family services. We do not propose to reach different findings, as there is no or insufficient evidence of fault by the Council causing an injustice to Mr D.