Kent County Council (19 019 056)

Statement Closed after initial enquiries Other 28-Mar-2020

Summary: The Ombudsman will not investigate Miss B’s complaint that the Council was at fault in disclosing her identity to a third party. This is because the Information Commissioner is better placed than the Ombudsman to consider the matter.

Cumbria County Council (19 018 758)

Statement Closed after initial enquiries Fostering 28-Mar-2020

Summary: The Ombudsman will not investigate Mr and Mrs B’s complaint that the Council has refused to remove false information from their fostering record. This is because we cannot achieve the outcome they are seeking.

City of Bradford Metropolitan District Council (19 011 194)

Statement Not upheld Child protection 27-Mar-2020

Summary: We have discontinued our investigation into Ms B’s complaint. We cannot achieve the majority of outcomes she wants, and the remaining outcome does not justify our involvement.

City of York Council (19 019 915)

Statement Closed after initial enquiries Other 27-Mar-2020

Summary: The Ombudsman will not investigate Ms B’s complaint about a referral that was made by her daughter’s school to the Council. This is because the Information Commissioner’s Office is the body better placed to consider her complaints.

Durham County Council (19 020 282)

Statement Closed after initial enquiries Other 27-Mar-2020

Summary: The Ombudsman cannot investigate Mr X’s complaint that the Council’s actions led to his children being placed for adoption. We cannot investigate court decisions. Mr X’s complaint about breaches of data protection can go to the Information Commissioner. There is insufficient injustice for the Ombudsman to investigate.

London Borough of Hounslow (19 016 199)

Statement Closed after initial enquiries Other 26-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about the conduct of a social worker and the Council’s responses to his complaint. This is because Mr X’s complaint is late, the injustice is not significant enough, and it is unlikely we could now carry out a meaningful investigation. We will not investigate a council’s complaint handling if we are not going to investigate the matter which led to the original complaint.

Kent County Council (19 019 917)

Statement Closed after initial enquiries Disabled children 26-Mar-2020

Summary: The Ombudsman will not investigate the Council’s decision not to award a Blue Badge for the complainant’s son. This is because there is insufficient evidence of fault by the Council.

London Borough of Barnet (18 019 551)

Statement Closed after initial enquiries Other 25-Mar-2020

Summary: The Ombudsman cannot investigate Ms J’s complaint because the law does not let us investigate a complaint about a report submitted to court.

City of Bradford Metropolitan District Council (19 016 245)

Statement Closed after initial enquiries Disabled children 25-Mar-2020

Summary: The Ombudsman will not investigate this complaint about the Council’s decision not to award a Disabled Facilities Grant to convert the loft into a bedroom. This is because there is insufficient evidence of fault by the Council.

Birmingham City Council (19 017 934)

Statement Closed after initial enquiries Child protection 25-Mar-2020

Summary: The Ombudsman should not investigate this complaint about the Council’s involvement in protecting Ms J and her family from harm over the past 20 years, because most of the events happened too long ago to allow a fair and robust investigation.